Collecting information
Organizing data
This rolewill partner with Analytics, Product Management, Customer Success Managers, Onboarding Specialists, and Product Marketing to deeply understand customer sentiment and retention drivers in order to identify and articulate strategies to drive meaningful product adoption behaviors at scale.. Design customer journeys using qualitative and quantitative data, including building and maintain customer journey maps, writing strategy briefs and documenting business requirements.. Monitor and speak to performance for customer cohorts as measured by customer outcomes, milestone achievement and business outcomes.. 5+ years CS at scale, digital customer success, customer experience management, customer success management, lifecycle marketing, or customer/product marketing. We began using Covey Scout for Inbound on April 3, 2025.
Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.. Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
Enterprise Mobility operates the Enterprise Rent-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!. We are hiring now for immediate openings.. Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training. Enterprise Mobility/Enterprise Rent-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important.
Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together.. This position will assist the Housekeeping Supervisor in supervising all Housekeeping Associates during his/her shift, assigning duties, tasks and checklists while also covering regular Housekeeping Associate duties.. This position is highly visible throughout the club, constantly cleaning and taking great care of the facility, demonstrating to members and guests the high importance of cleanliness to the Villa Sport brand.. To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions of the Company.. To facilitate and coordinate pandemic-related initiatives and activities (whether Company-sponsored or through the U.S. Center for Disease Control and Prevention, other federal, state and local governmental authorities, and/or public and private entities or establishments, including vaccination initiatives).
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
We are looking for a Principal Product Manager to lead strategy, roadmap, and execution across our customer support business processes leveraging Salesforce Service Cloud, Experience Cloud, and Gov Cloud.. This role focuses on enabling best-in-class case management, self-service portals, omni-channel support, and knowledge management capabilities , driving efficiency for support agents and delivering seamless experiences for customers.. In this role, you will define and deliver robust, scalable solutions for entitlement handling, SLA tracking, omni-channel support (chat, phone, email, social), self-service portals, and AI-driven knowledge management , ensuring high-quality content lifecycle, optimized search (Coveo), and governance across knowledge article publishing.. Ensure FedRAMP compliance, MFA security standards, and audit-ready platform governance , collaborating with InfoSec and Compliance teams.. Strong understanding of security and compliance frameworks (FedRAMP, MFA, audit readiness) for regulated industries and government customers.
As a Hospitality Associate in our Airport Lounge, you will be responsible for providing exceptional customer service to our guests.. You will be the face of our lounge, ensuring that our guests have a comfortable and enjoyable experience while waiting for their flights.. Maintain the cleanliness and organization of the lounge, including restocking supplies and cleaning dishes and utensils. You will also use your attention to detail to ensure that the lounge is clean, organized, and well-stocked.. Your ability to handle cash and credit card transactions accurately and efficiently will be essential to the success of the lounge.
He initiated a new boutique hotel standard and environment where people could connect, from the heart.. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here.. The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way.. Check in and out hotel guests in a confident, professional and friendly manner.. Able to communicate via telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
You will oversee a dedicated global team, ensuring that Uniphore is both a trusted CX leader and a top-tier AI consulting partner for enterprises. Develop strategic partnerships with enterprises, industry leaders, and technology partners, including management consulting firms and system integrators (SIs). Expertise in AI-driven CX solutions, including conversational AI, predictive analytics, and customer data strategies. Extensive network and relationships within the management consulting and system integrator (SI) ecosystem, enabling strategic partnerships and business growth. Expertise in enterprise AI implementation, including data strategy and AI governance.
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays. Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics. Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory. Previous experience working in a sales or telephonic sales position. Must be a self-starter with good initiative, assertiveness, and self-motivation to resolve potential conflicts with customers
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.. Our Partner Cloud team will be specifically focused on helping companies that rely on indirect sales channels optimize their revenue growth through Salesforce's Partner Relationship Management (PRM), PRM+, and Channel Revenue Management (ChRM) solutions.. Key stakeholders may include Head/VP/SVP of Channel Sales, Head of Channel Partnerships, CIOs, CROs, Finance Leaders, CFOs, and Rebate/Incentive Managers.. Performing account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment on channel initiatives. Leveraging AI features within the platform to demonstrate value, such as lead scoring and pipeline inspection for partners
Enterprise Mobility operates the Enterprise Rent-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). We are hiring now for immediate openings. Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
This role serves as the bridge between automated systems and real human connection—stepping in when our AI can’t resolve a concern and ensuring that no customer inquiry falls through the cracks. Collaborate with dispatchers and the branch GM to maintain real-time service coordination.. Experience working with or supervising AI/chatbot platforms or virtual assistants is a major plus.. Skilled in multitasking across communication platforms (email, SMS, chat, phone).. Bellows Plumbing, Heating & Air is an opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing.. You will: Lead and drive projects that span our stack, including Java and Python services hosted in AWS Lambda and Kubernetes.. Our ideal Senior Software Engineer will have: B.S. or M.S degree in CS, MIS, or equivalent discipline. Expertise in at least one of the following (bonus for more than one): Python, Java, NodeJS, GoLang, C#, Ruby.. Demonstrated technical leadership experience, such as being an architect or tech lead for high-impact projects.
We are seeking a highly skilled and motivated Shift Lead to join our team and help us maintain our high standards of food, service, and hospitality.. As a key role within Marugame Udon, the Shift lead position may be fast-paced, highly demanding, and very rewarding.. As a Shift Lead, you will be equipped with the necessary training tools to develop into a restaurant Manager.. Hazards include, but are not limited to, cuts from broken glass and metal cans; burns, slipping, and tripping.. Our udon noodles are made to order to ensure that you are getting the best tasting Japanese food around.
The Hospitality Web Experience Designer will assist with Develop and Implement eCommerce strategies, website management, digital marketing campaigns, content management, customer experience, analytics and reporting, and collaboration. Plan and execute digital marketing campaigns including organic search optimization, paid search campaigns, and display advertising. Manage content updates via Hilton and Marriott systems, including imagery and videos,.. Implement feedback mechanisms to drive continuous improvement on online booking channels. Strong knowledge of SEO, SEM, PPC, and other digital marketing techniques.
Cardinale Automotive Group is a world-class organization of happy employees.. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships.. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.. Ancillary insurance provided by Allstate. Direct customers to the correct department, notify and introduce the customer to the salesperson
Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price.. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment.. Providing constructive feedback and guidance, you'll groom Sales Associates for advancement.. Stay informed about new store initiatives and communicate changes to the team to ensure smooth adoption.. Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or evening.
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. Proficiency in data visualization tools (e.g., Tableau, Power BI).. Knowledge of natural language processing (NLP) techniques.. Experience working with customer experience platforms (e.g., Medallia, Qualtrics).. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards. Passion for Salon: A love for product and salon services.. An understanding of the client's benefits from products and a variety of salon services.. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.