The Customer Quality Program Coordinator plays a critical role in supporting Silgan Plastics' quality management efforts by ensuring customer quality concerns are effectively managed from initiation through resolution. This position works closely with Quality Managers and site teams to support corrective and preventive action (CAPA) processes, facilitate cross-location communication, and promote consistent, high-quality responses for customers served by multiple facilities. Provide administrative support for quality and regulatory activities, including maintaining documentation, organizing records, tracking action items, and supporting audit and compliance workflows. Prepare, compile, and distribute reports and documentation required for regulatory compliance, ensuring accuracy, timeliness, and alignment with internal procedures and applicable regulatory requirements. Receive, document, and track customer quality concerns from initial notification through final resolution Support Quality Managers in the execution of corrective and preventive actions (CAPA) by gathering data, preparing documentation, and coordinating resources Monitor the progress and completion of CAPA activities to ensure actions are timely, effective, and sustainable Facilitate the sharing of corrective actions and lessons learned across all applicable company locations Ensure consistent and complementary quality responses for customers supplied by multiple manufacturing sites Standardize documentation, response formats, and communication approaches related to customer quality issues Coordinate and facilitate cross-site meetings to align corrective actions, share best practices, and prevent repeat issues Maintain accurate and auditable records of quality concerns, actions taken, and outcomes for future reference and compliance purposes Serve as a central point of coordination between Quality, Operations, and other functional teams regarding customer quality matters
Education:- Bachelor's degree preferred; equivalent combination of education and experience will be considered
Experience:
Experience in quality management, administrative coordination, customer quality, or related roles
Exposure to corrective and preventive action (CAPA) processes or quality systems is preferred
Skills and Knowledge:
- Strong organizational and documentation skills with high attention to detail
- Effective written and verbal communication skills
- Ability to coordinate activities across multiple teams and geographic locations
- Proficiency with standard office software and reporting tools
- Problem-solving mindset with a proactive approach to continuous improvement
- Experience working in a manufacturing or regulated environment
- Familiarity with quality management systems, audits, or customer complaint handling
- Experience supporting cross-functional or multi-site initiatives
Work Environment: Combination of office and manufacturing environment
Work Schedule: Standard business hours
Travel Requirements: Occasional travel to manufacturing locations may be required
Physical Requirements:
Ability to sit, stand, and work at a computer for extended periods and ability to occasionally walk manufacturing areas and attend site meetings The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Silgan will provide reasonable accommodation for qualified applicants and employees with disabilities unless doing so would cause undue hardship. This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis. Silgan Plastics is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protLIMITATIONS AND DISCLAIMER (Non-Canada) The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis. Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status. Silgan is a drug-free workplace. LIMITATIONS AND DISCLAIMER - CanadaThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to accommodate individuals with disabilities. Silgan endeavors to provide accommodations to individuals with disabilities to perform their essential job duties as long as the accommodation does not pose an undue hardship on the company's operations and does not pose a direct threat of substantial harm to the employee or others. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employment is always subject to the Silgan's rights as employer, including the right to end employment in accordance with Provincial Law. Silgan is an equal opportunity employer. We consider applicants for all positions without regard to any ground protected under Provincial human rights laws. Silgan is a drug-free workplace.
