We are looking for a self-motivated Bilingual (Spanish/English) Tech associate with charisma who is driven to make a positive change within the latest payment technology. Join our team and help business owners and nonprofits benefit from the best in e-commerce, POS, and social media payments.
Primary Responsibilities:- Cordially and professionally take incoming support calls, answer incoming email support requests from current and new clients.
- Patiently share software, gateway, terminal and service options with business owners and non-profit organizations.
- Troubleshoot, resolve and document support issues reported to IT.Work with super users and other areas of the IT team to identify problems and troubleshoot issues reported to IT.Work with IT vendors to resolve support issues.
- Work closely with the on-site team and/or IT team members during implementations of new equipment or software or upgrades.
- Daily review of open or escalated tickets (open/review/update/follow-up/close)
- The successful candidate will possess the following traits:
- Maintain a professional and helpful attitude towards customers; both internal and external.
- Be proactive and quick to React to monitoring alerts of down or problem devices in a timely manner, and respond to email requests in a timely manner.
- Be a self-starter; do not wait for tasks to be assigned.
- Be detail oriented; document troubleshooting steps, resolutions clearly. Verify the issue is resolved before moving on.
- Work quickly and efficiently to identify problems to ensure quick resolution.
- To apply, PLEASE submit your resume and be sure to include an introduction with one or two paragraphs that give insight into your experience, attitude, and talent for this position.
- Employees earn paid time off as well as paid holidays and paid training opportunities. Equal opportunity employer
Required qualifications:- 16 years or older
- Legally authorized to work in the United States 2+ years of experience in the customer service industry
- At least high school diploma or equivalent or higher
- Speaks English
- Speaks Spanish
- Background check
- Reads English
- Reads Spanish
- Able to work from home
