Fuel & Store Manager (FSM) The Fuel & Store (Convenience Store) Manager is responsible for assisting the Store General Manager in ensuring that the store is running efficiently, and customers are satisfied. This includes managing the store in the absence of the General Manager, supervising staff, ensuring that inventory is stocked, and providing excellent customer service. The C-store Manager is an essential role in the successful operation of a convenience store. The ideal candidate should have excellent leadership and communication skills, be customer-focused, and have the ability to work well under pressure in a fast-paced environment.
Duties and Responsibilities:
Assisting the General Manager to ensure that store operates smoothly and meets its sales targets.
Training, supervising, and evaluating store staff to help them become efficient and customer-focused.
Scheduling employees to ensure adequate staffing levels during peak business periods and times of high customer traffic.
Planning, preparing, and coordinating daily assignments and activities of associates to meet the needs of the business. Delegating tasks and following up as necessary.
Ensuring that all products are stocked, labeled, and displayed properly.
Monitoring inventory levels and ordering new stock as required.
Providing excellent customer service and addressing customer concerns promptly.
Making it possible that the store is clean, organized, and presents a welcoming atmosphere to customers.
Managing lottery, lotto, and cash registers, including performing cash management tasks such as opening and closing the till, counting money, and making deposits.
Conducting regular safety and security checks to ensure a safe and secure store environment.
Enforcing store policies and procedures and addressing any violations.
Analyzing sales trends to maximize sales and upselling while reducing wastage.
Passing all certifications and be able to administer certification tests to crew members. Also, providing updated TABC or Food Handlers Certificate as required.
Informing Line Manager about any unusual happening at the store or act according to SAFETY guidelines.
Updating Line Manager regularly about the store affairs and apprising them of any issues in advance which may hamper smooth functioning of the store.
