Job Description
Responsibilities:- Provide excellent customer service to both shop and field technicians and assist at the counter with external parts sales by listening to customers and meeting their needs.
- Service technician customers by identifying needed parts, using parts catalogs, computer system. for both parts and field technicians
- Maintain a current knowledge base of all product offerings to identify and fulfill customer needs.
- Process parts order for phone and counter.
- Respond to telephone inquiries from both internal and external customers.
- Locate and obtain parts.
- Keep counter and parts room neat and clean.
- Performs other related duties as assigned.
Physical Demands and Working Conditions:- Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
- Stooping, crouching, reaching, standing, and walking are occasionally required.
- Talking, hearing, and seeing with close visual acuity are frequently required.
- Keying data is repetitive motion and is frequently required.
- The position is not substantially exposed to adverse environmental conditions
- TrainingWe train via Case Web Academy both online and virtual. Will also train along side one of our Parts managers, for hands on training.
Skills, Knowledge, and Abilities:
Excellent verbal and written communication skills.
Knowledgeable of techniques of receiving, storing, and issuing parts and supplies.
Strong organizational and multi-tasking skills.
Ability to operate basic office equipment such as phone system, computer, fax, and calculator
Education and Experience:
A high school diploma and/or GED is required. A minimum of three years’ experience in parts sales and /or counter operations is required.
Why Work Here?
“We are a rapidly growing company that believes in Customer Service, our growth is creating great opportunity for development and experience.”Compensation Negotiable Depending on Experience
