Information Technology Help Desk
robert halfGreensboro, NC
Information Technology Help Desk
robert halfGreensboro, NCMid L4
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support Specialists
Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related Services
APPLY NOWWe are seeking a Tier 1 IT Support Technician to provide onsite technical support in a Microsoft-based environment. This role is ideal for someone with solid hands-on IT support experience who enjoys troubleshooting end-user issues and delivering excellent customer service. The successful candidate will be responsible for resolving day-to-day technical problems, supporting hardware and software deployments, and ensuring users have the tools they need to be productive.
Responsibilities:
- Provide onsite technical support for end users
- Troubleshoot printer, workstation, and network connectivity issues
- Support Microsoft Outlook and other email-related issues
- Perform Active Directory account administration and password resets
- Configure, deploy, and troubleshoot laptops and peripheral equipment
- Support Office 365 applications and Microsoft technologies
- Document issues and resolutions as needed
- Escalate complex issues to senior IT staff when appropriate
Required Qualifications:
- Experience supporting Office 365, Active Directory, and Windows environments
- Hands-on experience troubleshooting desktop, laptop, printer, and connectivity issues
- Strong customer service and communication skills
- Ability to diagnose and resolve common end-user technical problems independently
- At least 1 year of professional IT support experience or equivalent hands-on experience in a corporate environment
Preferred Qualifications:
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications Additional experience supporting enterprise Microsoft environments
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Level
Mid L4
Location
Greensboro, NC
Occupation
Computer User Support Specialists
Industry
Computer Facilities Management Services
Posted
9 days ago