Coordinator - Machine Heavy Rents

Responsibilities: Essential duties and responsibilities for the Coordinator - Machine Heavy Rents include the following. Other duties may be assigned. Oversees rental and sales CARB reporting with the state of California. Retrieves / reviews daily management reports from iRental database. Routinely briefs Used Equipment Manager regarding daily reports and rental sales activities. Point of contact during Used Equipment Manager's absence. Main point of contact for the store's primary / key accounts. Rental customer service activities: take calls, answers questions, quotes rates. Assists customers choose correct equipment size, mix, and model for application and jobsite requirements. Promotes the use of Caterpillar products for all rental needs. Maintains proactive / creative posture to increase rental sales activity and profitability. Ensures accurate and timely rental transactions: invoicing, insurance verification, credit checks, payment terms, etc. Schedules / coordinates equipment hauling in support customers' needs through appropriate channels; processes billing. Updates rental transactions and related information into iRental database. Performs rental equipment check-in / check-out. Coordinates / schedules maintenance and repairs with Service Department; monitors repair status and costs. Works with Service Department to ensure equipment abuse by customers are identified and billed accordingly. Investigates and resolves customer problems with equipment deliveries, repairs, billing, and related logistics. Makes recommendations to management regarding changes in the rental fleet mix and equipment needs to maximize revenue. Assists outside Sales Representatives as necessary. Ensures good housekeeping standards are maintained. Advises management of significant competitive sales and rental activities. Represents Quinn Heavy Rents in a professional manner that promotes the goals and values set forth by Quinn Company and the Caterpillar organization.

Qualifications: Five years experience as a rental coordinator or related experience, certificate of completion or AA/AS degree from a community college or technical school or equivalent combination of education and experience. Quinn is an Equal Opportunity Employer M/F/V/DV Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans