To support the identification and development of customer advocates, the full-time Customer Advocacy Specialist will manage relationships with key advocates, coordinate the production of social proof assets, and oversee the customer reference program in a remote work environment.
Key responsibilities:
Identify and recruit customer advocates through proactive outreach and collaboration with account teams
Coordinate the production of case studies, testimonials, and peer review submissions
Manage day-to-day operations of the customer reference program, including tracking requests and maintaining the advocacy database
Required qualifications:
3+ years of experience in customer advocacy, client marketing, or customer success
Experience coordinating case study and testimonial production from interviews to final approval
Strong relationship management skills to engage and motivate customers as brand advocates
Organized and detail-oriented with experience managing reference pipelines and content assets
Familiarity with CRM tools and advocacy platforms to track program activity and outcomes
