Air Import/Export Coordinator The Air Import/Export Coordinator is primarily responsible for operationally filing entry documents, tracking and updating the movement of air freight, and ensuring compliance with import and export clearance regulations. Essential Job Duties & Responsibilities Receive, review and process documentation for an assigned base of accounts, and process documents through the system Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy Process other duties required for compliant release and timely delivery and receipt of shipments after release, cargo delivery set-up, and client invoicing. Serve as the single point of coordination between customers, U.S. Customs and Border Protection, and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within the time standard specified Actively pursue a better understanding of the process through self-study, as well as courses and seminars presented by approved sources Improve understanding and knowledge of the established system, in both its basic and advanced features Perform other related job duties as assigned or required.
Required Qualifications:- Strong verbal and written communication skills
- Excellent listening and analytical skills
- Ability to prioritize, multitask, organize, and manage time effectively
- Bilingual in Korean/English Required
Preferred Qualifications:
Previous experience in logistics, cargo management, supply chain, customer service, dispatching, warehousing, administrative work, data entry & analysis, or transportation are preferred.
Physical Requirements: This is largely a sedentary role requiring the physical ability to:
- Sit for prolonged periods of time at a desk while working on a computer
- Use hands and fingers to operate a keyboard, mouse, and telephone
- Speak and hear clearly in person, virtually, and over the phone
- Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
What's In It for You
Salary Range:
Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $45,000 annually, but actual base pay will depend on the successful candidate's skills, qualifications, and experience Comprehensive benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, and tuition assistance. Paid time off to rest and recharge. An open-door work environment that values feedback and collaboration. Opportunities for career advancement within a growing company. Work Environment This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. The work environment is typically quiet to moderate in noise level and is climate controlled. Location/Remote Eligibility This is a hybrid role based out of our Des Plaines, IL office. Regular, on-site presence is required (4) days per week or as otherwise directed by the company. Schedule Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Flexible hours may be required to support deadlines or cross-functional collaboration
