Museum Front Desk Staff Facilitates front-line day to day operations at the Loveland Museum by greeting guests and performing customer service for front desk areas that include clerical, receptionist and room setup duties. Shifts will be on Friday and Saturday per business needs. The salary range for this position is $15.16- $18.51 per hour, depending on qualifications and experience. This opportunity will remain open until filled. This is a part time, non-benefited position working less than 20 hours per week.
Essential Functions:- Ensures a quality visit to Loveland Museum guests by receiving and greeting individuals and professionally assisting callers as needed. Primary workstation is the front desk.
- Provides quality customer service, guest check-in, facility reservations, activity registrations, answering phones, merchandise sales, opening/closing museum, cleaning and sanitizing areas on a regular rotation, admissions and gift shop sales, and organization and stocking merchandise.
- Provides clerical support by assisting with maintenance of various records and sorting/filing needs.
- Resolves administrative concerns by applying appropriate policies and procedures through positive interaction and involvement with Facility Management team and public.
- Other Job Functions:
- Performs other duties as assigned.
Qualifications
Education: High School graduate or GED required.
Experience:- Six (6) months of previous work experience performing similar customer service, receptionist and cashier duties, including high degree of public contact and customer relations required.
- Experience in museum or recreation center setting preferred.
- Computer experience using MS Word and MS Excel preferred.
- Knowledge, Skills, and Abilities:
- Must possess proven excellent customer service skills, be able to communicate effectively and diplomatically with guests, co-workers and Facility Management team.
- Must demonstrate skills of good judgment and decision-making in handling difficult situations involving facility guests.
- Ability to follow written and verbal direction.
- Ability to complete fee transactions quickly and accurately and prepare daily cash report using math principals.
- Must be able to operate menu driven computer/cash register system.
- Physical Demands and Working Conditions:
- Frequent minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
- Frequent exposure to routine office noise and equipment.
- Occasional light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
- Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.
- Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.
