Job Title Summary of Duties and Responsibilities Provides information, assistance, advocacy, and specialized community relations by processing complaints; providing and gathering information; conducting research, investigations, and compliance reviews; preparing reports; serving as a resource; and interacting with various parties. Obtains information by contacting witnesses, attorneys, claimants, and others; developing questions; reviewing files and documents; and performing access audits. Provides information by answering questions and requests; serving as a resource in areas of general and/or specialized knowledge; attending meetings; and assisting in preparation of public education materials. Resolves complaints by reviewing files; preparing reports; analyzing data; contacting involved parties; preparing documents, correspondence, and memos. Prepares reports by collecting, analyzing and summarizing information. Resolves administrative problems by coordinating preparation of reports; analyzing data; identifying solutions; identifying deficiencies; explaining remedies through correspondence and written instruction; determining jurisdiction; and reviewing additional submissions or materials for compliance. Recommends litigation/investigation by exhausting avenues for voluntary compliance; analyzing and evaluating evidence; keeping abreast of trends; and maintaining historical context. Complies with federal/state/local legal requirements by reviewing and evaluating documentation; enforcing adherence to requirements; and studying existing and new legislation/rules. Provides settlement recommendations by reviewing and evaluating complaints; analyzing programs and services; verifying documentation; studying performance/compliance requirements. Maintains professional and technical knowledge by attending workshops and educational seminars; reviewing appropriate publications. Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.
Qualifications:
Bachelor's Degree in social services, legal studies, public administration, or related field and two years of professional work experience. Advanced education or training may be substituted for work experience and extensive social service experience may be substitute for formal college training. Requires working knowledge of disability rights issues, laws, rules, etc. Ability to analyze and apply codes and standards; communicate effectively; and provide advocacy assistance needed. Attendance is an essential function of this position. Ability to maintain satisfactory working relationships with other employees and the general public required.
Benefits:
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis. As an employee of the Illinois Attorney General's Office, you'll have access to many great benefits. Join the legal team responsible for protecting the public interest of the state and the people of Illinois! Health and Dental insurance along with free Vision insurance*Pension Benefits through the State Employees'; Retirement System Disability coverage Deferred Compensation: supplemental retirement savings program-457kCommuter Savings Program: pre-tax transportation program Flexible Spending: Medical and Dependent pre-tax savings program Health Savings Account Life insurance benefit: free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance available Employee Assistance Program through ComPsych
Holidays: 13 1/2 paid
Vacation days: minimum of 12 days, maximum of 27 days, prorated Personal days: 4 annually Floating Holiday: 1 annually Sick days: 1 per month For attorneys, office provided Continuing Legal Education Semi-monthly payroll*Health and Dental cost ranges: for single: $120.00 - $322.00 monthly; for family: $292.00 - $665.00 monthly For more information on benefits: visit cms.illinois.gov/benefits/stateemployee.html
