Bilingual Collector First Credit Services is a BPO company that specializes in accounts receivables management and customer service outsourcing. We have over 25 years of compliant collections and receivables management experience and work with some of the most recognized brands in the world. We pride ourselves in our ability to build effective outsourcing programs to meet the exact requirements of each business partner no matter their size. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Summary:
The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.
Supervisory Responsibilities: None
Duties/Responsibilities:
Monitors the status of delinquent accounts.
Initiates collection actions by notifying account holders and cosigners of delinquent status.
Records payments made to the customers account.
Ensures the security of customer files and delinquent account reports.
Performs other related duties as required.
Position Requirements: Required Skills/Abilities:
Bilingual English-Spanish:
Excellent verbal and written communication skills.
Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
Excellent organizational skills with great attention to detail.
Ability to keep information confidential.
Ability to exercise integrity and discretion.
Ability to remain professional in tense situations.
Proficient in Microsoft Office Suite or related software.
Education and Experience:
Collections experience preferred Previous call center experience is required Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Full-Time
Location: Georgia
