Pension Administration - Senior Team Leader

Requisition: R_365792

Company: Mercer

Location: Wauwatosa, Wisconsin, United States of America | Urbandale, Iowa, United States of America

Employment type: Regular

Category: Customer Services

Industry: Real Estate

Salary: 85000

Posted: 2026-09-24We are seeking a talented individual to join our Pension Administration team at Mercer. This is a remote role. You will be a pivotal member of the Client Services Leadership team and have direct influence on future developments and successful planned growth of Mercer Services. The Team Leader is responsible for overseeing the day-to-day management and development of clients and their team. We will count on you to: Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met, extensive contact with clients and Mercer consultants. Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues. Thrive and be motivated by an environment that embraces AI and technology-enabled tools. Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge through training and development. Manage client business processes and identify areas for continued improvement; may support more than one client team based on project scope and complexity. What you need to have: Bachelor's degree.3-5 years' experience in defined benefit administration. Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred).Pension-related Calculations experience required. Previous experience creating business processes for project implementation. Ability to work a consistent schedule of 8:00 AM–5:00 PM CST.What makes you stand out: Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact. Demonstrated previous team lead experience with a strong track record of leadership and team development; recognized as a go-to person and subject matter expert (SME) for providing expert guidance, resolving complex issues, and driving best practices within the team. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. The applicable base salary range for this role is $57,000 to $114,500.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.