Job summary:
As a Client Sales Manager at Transportation One, you’ll lead high-performing Account Management pods focused on growing existing customer relationships, increasing share of wallet, and driving revenue and gross margin growth. You’ll coach Enterprise Account Managers and Account Managers on quoting, customer strategy, pipeline management, and account expansion while partnering closely with Sales, Operations, and Procurement leadership to support execution and growth. This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys developing people, and wants to make a direct impact on business performance.
Duties and responsibilities:- Lead and develop high-performing Account Management pods
- Coach Enterprise Account Managers and Account Managers on growth strategy, quoting, customer engagement, pipeline management, and account expansion
- Drive revenue, volume, and gross margin growth across existing accounts
- Identify opportunities to expand customer relationships and increase share of wallet
- Support customer reviews, RFPs, pricing strategy, and growth initiatives
- Partner with Sales, Procurement, and Operations leadership to support customer success
- Oversee onboarding and implementation for new customer accounts
- Maintain CRM hygiene, operational standards, and team accountability
- Manage performance against KPIs and scoreboard metrics
- Drive process improvement, technology adoption, and workflow efficiency
- Partner with Human Resources on hiring, workforce planning, and performance management
- Additional duties may be assigned by supervisor.
Minimum Qualifications:- Bachelor's degree preferred 5+ years of freight brokerage experience with strong exposure to account management, customer growth, or commercial leadership
- Prior leadership experience with proven ability to coach and develop high-performing teams
- Demonstrated success driving revenue, volume, and margin growth within an existing book of business
- Strong customer-facing communication and relationship management skills
- Commercially minded with strong quoting, pricing, and strategic decision-making abilities
- Experience managing performance through KPIs, reporting, and CRM systems (HubSpot preferred)
- Strong analytical, problem-solving, and organizational skills
- Ability to thrive in a fast-paced, high-accountability environment
- Professional, direct communicator who can lead difficult conversations and drive accountability
- Equivalent combinations of education and experience may also be considered
Working conditions:
General office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available. Onsite presence at Transportation One's Chicago HQ is required.
EEO Statement:
Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.
