DriverDrives truck over established, assigned routes to deliver beer and other beverages. Unloads, stocks, and rotates product in customer accounts. Interacts with customers to take any additional orders or to answer any questions/complaints. Completes all the necessary delivery paperwork.
Essential Duties and Responsibilities:
Ensures regular and punctual attendance.
Completes thorough Pre-Trip and Post-Trip Vehicle inspections and logs into the ELD (Electronic Logging Device) daily.
Uses the ELD to submit any equipment damage or malfunctions for repair.
Reviews truck load sheet to ensure no loading errors have occurred.
Drives truck to deliver products to assigned accounts in a safe manner and obeys all Florida and DOT laws.
Unloads beer from the truck using appropriate equipment, depending on the type of delivery truck.
Verifies unloaded orders against the invoice before delivery to ensure accuracy.
Uses Handheld device to prepare invoices, enter payments, look up account balances, input over, short, or missing checks and payments, for each stop on assigned route.
Uses Handheld device to remove missing or damaged products from invoices and issues credits for any empty kegs or dunnage picked up.
Collects payment from customers, and records transactions on customer receipt.
Obtains customer signatures on receipts for deliveries.
Places deliveries in coolers and builds in-store displays when required.
Rotates product during deliveries to ensure all products are in code and fresh.
Fills racks when delivering to off-premise accounts.
Settles all invoices, DSD's, and payments, collected during deliveries, at the end of each day.
Collects damaged or out-of-date products from accounts for return to the warehouse for credit with necessary documentation.
Verifies, with warehouse personnel, all products on the truck at end of day that were returned, refused, or damaged. Completes all necessary paperwork.
Checks in truck at the end of the day and ensures the inside of truck and trailer is clean.
Communicates with Merchandisers, Sales Representatives, and other vendors to successfully complete the delivery of products.
Listens to and resolves customer complaints. Escalates difficult complaints to a Delivery Manager when necessary.
Reports all incidents/ accidents involving employees and/ or company equipment to management in a timely manner.
Adheres to all safety codes and OSHA standards.
Reports to management, HR, or Safety any off duty incidents that may affect the driver's ability to lawfully work or drive, such as arrests, DUI's, accumulated points on a license, or suspension of driving privileges.
Maintains a current DOT medical card.
Maintains a safe and clean working environment.
Works overtime when required.
Additional Duties and Responsibilities:- Informs regular customers of new products or services.
- Assists with loading truck when needed.
- Safely moves, transports, delivers, and positions large point-of-sale (POS) equipment, including but not limited to refrigerators, beer tubs, related assets, using proper material-handling techniques and equipment.
- Performs any additional duties and special tasks assigned by any member of Delivery Management team.
- Assists with maintaining the current 10-day/DNC list.
- Foundation Knowledge, Skills, and/or Abilities:
- Able to work effectively in a multi-tasking environment.
- Able to work constructively under stress and pressure.
- Able to interact effectively and positively with team members to accomplish goals.
- Possesses solid customer service skills. Able to provide courteous and timely service to customers.
- Exhibits an appropriate level of patience and tact when dealing with customers' questions and complaints.
- Displays a high energy level.
- Able to communicate clearly with customers, merchandisers, and sales representatives. Listens actively to others.
- Possesses strong organizational skills to ensure all daily tasks are completed.
- Good written communication skills. Able to process necessary paperwork clearly and accurately.
- Able to maintain order and cleanliness of trucks and warehouses.
- Able to accurately attend to details and spot errors when reviewing load sheets and completing paperwork. Basic math skills, including adding and subtracting numbers.
- Knowledge and use of proper lifting procedures.
Physical Demands:- While performing the duties of this job, the employee is regularly required to drive a truck to deliver products to customer accounts.
- Must be able to regularly unload products (case of beer), which average 40 lbs., but can weigh up to a maximum of 49 lbs. from delivery vehicle and transport into customer accounts.
- Able to stock and rotate products in coolers and shelves.
- Able to design and build in-store product displays which may contain several hundred cases of product.
- Able to operate an electric pallet jack effectively.
- Able to maneuver a two/four-wheel dolly effectively.
- Educational/Vocational/Previous Experience:
- High School diploma or GED preferred.
- Minimum of 1-year previous experience as a Driver or Delivery personnel.
- Valid Class A CDL license required.
- Valid DOT Physical card.
Working Conditions:
Warehouse environment.
Regular exposure to extreme temperatures, dusty conditions, fumes, machinery with moving parts, and outside weather conditions, including wet and/or humid conditions.
Possible exposure to chemicals and other toxicants, electrical shock, loud noise, and high places.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
