Patient Account Collector HYBRID

Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment providerwe're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Patient Account Collector Healthcare Collections Support Patients. Ensure Payment. Strengthen Care. Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team. If you have experience in healthcare collections, medical billing, or patient account services, this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction. In this role, you'll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA. Essential Job Duties and Responsibilities Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances. Perform insurance follow-up and skip tracing for unreachable accounts. Document all collection efforts and account updates accurately in the system. Ensure compliance with FDCPA, HIPAA, and internal policies during all communications. Collect and post payments, and escalate unresolved accounts to collections or legal when necessary. Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy. Maintain confidentiality and security of all patient and company information. Perform other duties as assigned. Why Join Rotech? Be part of a mission-driven team improving lives through home-based care Work in a supportive environment with opportunities for growth Ready to help patients and protect revenue? Apply today and join a team that values both care and compliance. Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Background in the medical field with experience in administrative record management, preferred Experience working with medical equipment, preferred Familiarity with medical billing processes and reimbursement procedures, preferred Knowledge of medical terminology, preferred Minimum of one year of related work experience, preferred Skills and Competencies Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual Ability to perform basic mathematical calculations accurately Capable of working independently as well as collaboratively within a team Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information Self-motivated, organized, and able to manage time and solve problems using deductive reasoning Strong attention to detail with the ability to multi-task effectively Strong English communication skills, both written and verbal Machines, Equipment and Technical Abilities Ability to navigate the internet and conduct online research Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets Proficiency with email communication platforms Working knowledge of Microsoft Outlook, Word, and Excel Physical Demands Ability to lift and carry office equipment when needed Ability to read small print on screens and documents, requiring close vision Ability to sit, stand, walk, talk, and listen for extended periods