Service Dispatcher The Dispatcher organizes and controls the flow of service work through the service department in a professional, timely manner. Will work closely with Service Manager on a daily basis to ensure processes are being followed by technicians to maximize shop flow and profitability.
Responsibilities:
Implements and maintains an effective dispatch system.
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
Maintains timely and professional contact with service customers.
Maintains an organized and up-to-date repair log.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Opens and closes repair orders.
Ensures that technicians follow warranty material disposition procedures.
Communicates job status with the Service Advisor.
Schedules maintenance for service department vehicles and equipment.
Maintains a clean work area.
Maintains a professional appearance.
Other tasks as assigned.
Skills/Qualifications
Customer focused friendly attitude
Automotive experience strongly needed
Good reading, computer, and mathematics skills
Ability to recognize and satisfy customer concerns
Basic computer skills
Job Requirements:- Must hold a high school diploma or equivalent
- Superior customer interaction skills
- Basic Computer skills
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast paced environment
- Able to work on your feet for extended periods of time
All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.
Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave. Our company maintains a strong policy of equal employment opportunity for all associates.
