Salesforce Administrator
Department: Administration
Reports To: Lead Systems Developer
Location: Hybrid (1 day onsite per week in New York City)
Position Overview:
This is an exciting opportunity to join a mission-driven organization during a major Salesforce transformation and play a key role in shaping how staff leverage data to better serve their communities. The Salesforce Administrator will support the implementation, maintenance, enhancement, and day-to-day operation of the organization's Salesforce Nonprofit Cloud environment and related data systems. Working closely with technical leadership, program stakeholders, and end users, this individual will help build long-term internal Salesforce capabilities while ensuring strong system adoption, data quality, and reporting effectiveness.
Key Responsibilities:- System Administration & Configuration
- Support Salesforce configuration, enhancements, and ongoing system maintenance
- Build and maintain Flows, validation rules, page layouts, permission sets, and related functionality
- Assist with testing and deployment of new platform features
- Support sandbox management and release processes
- Maintain strong security practices and data governance standards
- User Support & Training
- Provide day-to-day Salesforce support to internal users
- Troubleshoot technical and functional system issues
- Deliver onboarding and training for new users
- Create and maintain user guides, training materials, and system documentation
- Promote Salesforce best practices and user adoption
- Data Quality & Management
- Monitor and improve overall data quality and integrity
- Support data imports, exports, migrations, and routine maintenance activities
- Implement data validation and deduplication processes
- Encourage consistent data entry standards across departments
- Reporting & Analytics
- Develop and maintain reports and dashboards
- Support business reporting and performance measurement initiatives
- Assist with internal and external data requests
- Help translate business needs into actionable reporting solutions
- Salesforce Implementation & Business Support
- Partner with external Salesforce consultants and implementation teams
- Support system rollouts, testing efforts, and user acceptance activities
- Assist with migration from legacy platforms
- Support change management initiatives and adoption strategies
- Help communicate system updates and enhancements to stakeholders
Qualifications:
RequiredBachelor's degree or equivalent professional experience 2+ years of Salesforce Administration experience
Strong understanding of core Salesforce administration functions
Experience with:
- Flow Builder (Screen Flows, Record-Triggered Flows, Scheduled Flows)
- User management, profiles, permission sets, and security controls
- Custom objects, fields, record types, and page layouts
- Reports, dashboards, formula fields, and dashboard filters
- Data imports and exports using Data Loader and related tools
- Data quality management, validation rules, and deduplication processes
- Strong Excel and data management skills
- Experience supporting and training end users
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and commitment to data accuracy
- PreferredSalesforce Administrator Certification (or willingness to obtain)
- Experience with Salesforce Nonprofit Cloud (NPC) or Nonprofit Success Pack (NPSP)
- Experience supporting nonprofit organizations
- Experience with change management and user adoption initiatives
- Experience working with sensitive or highly regulated data
