Job Description:
Under direct supervision, perform a variety of tasks related to daily optical lab operations, production, and patient orders.
Essential Functions:- Offer exceptional customer service by proactively communicating in a timely manner; calls patients or vendors to communicate delays/issues with lens orders
- Order lenses and frames from appropriate lab or vendor based on vision plan
- Perform shipping functions including efficiently working with time-sensitive shipments and maintaining records
- Unpack and sort inbound frames and lenses to appropriate in-house trays or ships to various external labs as necessary
- Routinely check products on order for delays or back orders and communicates and resolves order issues
- Inventory control functions including assisting with stocking lenses, sorting and distributing trays, pulling lenses, and performing cosmetic inspection and restocking as needed
- Assist with ordering lab supplies, working with vendors for all consumables; troubleshoots issues/problems, and creating lenses for glasses
- Assist in efficiently moving work through the department
- Maintain company safety standards
- Maintain a clean workstation
- Assist and cooperate with other departments
- Ensure understanding and adherence to quality management and safety requirements, systems, and procedures
- Other duties as assigned
Requirements:
Job Specifications
Typically has the following skills or abilities:
- Experience working in a fast-paced environment
- One to two years of relative experience
- Ability to meet department standards for productivity and quality
- Ability to communicate at a level necessary to accomplish the above tasks
- Good manual dexterity and hand/eye coordination
- Ability to perform physical activities requiring bending, kneeling, and pulling/pushing
- Ability to recognize and distinguish colors
- Ability to understand and follow procedures
- Ability to lift up to 30 pounds
- Ability to walk or stand up to 100% of the time
- For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Working Conditions:
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc. The working environment is well lighted and ventilated. Individuals are typically required to stand for long periods of time. Noise and dust from power-grinding machinery and other equipment is to be expected. Individuals may wear safety attire such as goggles and gloves and may work physically close to others, such as when sharing work areas. There are no major hazards. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers
