White Glove/Executive Support Specialist
pri technologyNew York, NY
White Glove/Executive Support Specialist
pri technologyNew York, NYSenior L5
Network and Computer Systems AdministratorsComputer User Support SpecialistsComputer Network Support Specialists
APPLY NOWI have a full time opportunity for a VIP/Executive IT Support Engineer for one of our leading clients in Midtown Manhattan. In this role, you will respond to L2/L3 support tickets and reports in to the Director of IT Infrastructure. You will primarily support an executive team of 8 people (both Windows & MAC).This role does come with a very generous base salary and employee benefits package! This role is 4 days onsite and one remote.
Responsibilities:
- Provide proactive and responsive L2/L3 support for executives and their assistants— Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line-of-business apps.
- Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
- Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
- Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
- Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.
- Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).Conduct pre-flight checks, live monitoring, and post-event debriefs; prepare contingency plans.
- Coordinate with Facilities/AV vendors for reliable, high-quality experience.
- Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN)
- Provide travel kits, adapters, and international connectivity support; create executive travel checklists.
- Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling.
- Support incident response activities for executive accounts/devices; ensure encryption, endpoint protection, and secure collaboration.
- Handle sensitive information with strict confidentiality.
- Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, signature management, OneDrive/SharePoint rights, and file collaboration.
- Create concise quick-reference guides and one-pagers tailored to executive preferences.
- Maintain executive technology standards, runbooks, device inventories, and support documentation.
- Track SLAs/OLAs for executive tickets; provide regular status updates to leadership.
- Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed.
Qualifications:
- Solid experience providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation.
- Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune.
- Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations.
- Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management.
- Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration.
- Microsoft, ITIL, or other relevant technical certifications are preferred.
- Strong executive/VIP support experience and a true white-glove service mindset
- Excellent communication and interpersonal skills
- Professional, patient, discreet and comfortable working directly with senior executives
- Strong general Windows, Mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience
- Comfortable supporting executive meetings, conference rooms and presentations
- Strong problem-solving skills and, most importantly, ownership — if you don't know the answer, someone who is able to bring in the right resources until it is resolved
- Collaborative team player
- Ability to be onsite in NYC four days per week and responsive when executive needs arise
- Please feel free to reach out to me if you are interested.
- Lori Sklarski
- Senior Technical Recruiter, PRI TechnologyLori.sklarski@pritechnology.comDirect:(973)-354-2797
Office: 973.732.5454 x27Cell: 973.432.9968www.pritechnology.com
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Level
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Location
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Network and Computer Systems Administrators
Industry
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Posted
9 days ago