Complaint Analyst: Investigations & Quality Improvement

Mandarich Law Group LLP is seeking a Complaint Analyst for our Chicago, IL office (in-office). The role requires thorough investigation of customer complaints, documenting resolutions, and leading root cause analysis to identify trends. Responsibilities include advising on training enhancements and ensuring SLAs are met. Minimum high school diploma; college degree preferred, with prior law firm or collections knowledge being a plus.