Director of Operations & Client Experience (Multi-Location)
haus of portraitureSanta Monica, CA
$103,000 per year
APPLYDirector of Operations & Client Experience (Multi-Location)
haus of portraitureSanta Monica, CAManager L7
$103,000 per year
General and Operations ManagersFirst-Line Supervisors of Personal Service WorkersPersonal Service Managers, All Other
APPLY NOWHaus of Portraiture is a high-end, multi-location portrait studio delivering premium, white-glove experiences for families. For over 10 years, we've created heirloom artwork, built a strong community reputation, and donated to hundreds of charities. We are growing and seeking aDirector of Operations & Client Experienceto bring structure, leadership, accountability, and calm to our studios. This role is for amotivated, mature, self-directed leaderwho loves systems andpeople, thrives in responsibility, and takes pride in running a tight, values-driven operation without needing reminders or micromanagement. THE MISSION OF THIS ROLE Toown and optimize studio operations across multiple locations, lead and motivate staff, protect the client experience, and ensure nothing falls through the cracks — so the business runs smoothly, profitably, and in alignment with our culture and values.
What You'll Do:
Own and improve all studio systems, SOPs, and workflows Lead, coach, and hold staff accountable across multiple locations Manage schedules, payroll oversight, inventory, reporting, and budgets Handle client escalations and protect a 5-star customer experience Support sales and step in when needed Ensure deadlines, targets, and standards are consistently met Operate autonomously while keeping the Owner informed Who You Are Highly organized, detail-oriented, and proactive Calm, confident, emotionally regulated, and dependable Strong leader with an "I eat last" mentality Goal-driven and metrics-focused Comfortable managing people, pressure, and multiple locations Trustworthy, loyal, and solutions-oriented Positive, motivating, and improvement-focused Requirements Proven leadership/management experience (service-based retail or hospitality a plus) Strong understanding of operations, systems, and sales Comfortable with numbers, reporting, and budgets Experience wearing multiple hats in a fast-paced environment $103,000/year Performance-based bonus opportunities 401(k) To Apply Please submit your resume and a brief cover letter.
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Level
Manager L7
Salary
$103,000 per year
Location
Santa Monica, CA
Occupation
General and Operations Managers
Industry
Photography Studios, Portrait
Posted
today