Member Service Representative Serve members over the phone by listening carefully, identifying their needs, answering questions, and resolving concerns promptly and professionally. Recommend and cross-sell UCCU products and services that align with each member's financial needs while clearly explaining features, options, and next steps. Perform account maintenance, account changes, openings, closures, and provide account tools such as check orders, debit cards, credit cards, and online banking access. Process member transactions and services including deposits, loan payments, withdrawals, transfers, cashier's checks, ACH, wires, card payments, card maintenance, Visa research, and member disputes. Protect members and the credit union by following proper verification procedures, preventing fraud, maintaining accurate records, and complying with UCCU policies, procedures, security protocols, and required certifications. You have a high school diploma or equivalent and bring a solid foundation for learning credit union systems, procedures, and member service expectations. You understand teller functions, member bookkeeping procedures, and credit union products, services, policies, and procedures. You have previous related experience or the ability to quickly build the knowledge needed to support members accurately and confidently. You communicate clearly and professionally, maintain a polished appearance and attitude, and build positive relationships with members and coworkers. You are comfortable using computer applications, business equipment, 10-key, and phone systems, and you bring strong math and bookkeeping skills to your daily work. Member service functions are completed efficiently, accurately, and in compliance with established policies, standards, and security procedures. Members receive prompt, courteous support, and their questions or concerns are resolved with professionalism and care. Strong working relationships are maintained with coworkers and management, with appropriate support provided to team members as needed. Reports, records, and required documentation are accurate, complete, and submitted on time. The credit union's professional reputation is consistently represented through positive, respectful, and service-focused interactions. A regular and predictable schedule is maintained to support reliable service and team coverage. Compensation will be based on experience, qualifications, and market alignment. The total package includes a competitive base salary, annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits consistent with UCCU's commitment to its employees. Founded in 1955 by a BYU faculty member and six colleagues with just $5 each, UCCU began on a campus stair landing with its assets kept in a cast-iron tub. Seventy years later, Utah Community Credit Union has grown into one of the nation's fastest-growing credit unions, serving more than 185,000 members with over $3 billion in assets and a clear vision to reach $10 billion by 2033.What has remained constant is UCCU's founding philosophy: people helping people. As a not-for-profit, member-owned institution, UCCU is committed to helping members improve their financial strength, achieve their goals, and love where they bank. Today, that mission is matched by a deliberate growth strategy, strong leadership, and a culture built on honesty, service, respect, fiscal responsibility, and investment in people. For the right person, UCCU offers more than a place to workit offers a chance to be part of something growing, purposeful, and deeply rooted in helping people thrive. Here, every role matters. Every contribution helps strengthen members, support communities, and shape the future of a trusted, member-owned institution. UCCU looks for people who want to grow as leaders in every part of lifefrom the boardroom to the family room, and from the bank to the backyardwhile building something meaningful together. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
