Head of Medical Services Job at Howell Chase Heating, Cooling, and Plumbing in Bluffton

HVAC & Plumbing Service Manager Howell Chase Heating & Air Conditioning Howell Chase is seeking an experienced HVAC & Plumbing Service Manager to lead our service operations and help drive the continued growth of our team. This is a hands-on leadership position for someone who understands the service business from both sides — leading technicians and working in the field. The ideal candidate has previous management experience along with a strong technical background in HVAC and/or plumbing. Lead, coach, and hold HVAC and plumbing service technicians accountable for performance Manage day-to-day service department operations Support technicians with technical troubleshooting and difficult service calls Monitor technician productivity, revenue, average ticket, callbacks, close rates, and other key performance indicators Conduct regular technician meetings, training, coaching, and performance reviews Ensure technicians provide excellent customer service and communicate professionally with homeowners Help develop technicians' technical, communication, and sales skills Review service calls and identify opportunities to improve performance Work closely with dispatch and office staff to maintain efficient scheduling and workflow Assist with recruiting, interviewing, onboarding, and training new technicians Ensure company policies, safety procedures, and quality standards are consistently followed Address customer concerns and assist with escalated situations when necessary Help control labor, materials, warranty work, callbacks, and other service department expenses Maintain a strong culture of accountability, teamwork, professionalism, and customer service Previous HVAC and/or plumbing service management experience Strong understanding of residential service operations Excellent communication and customer-service skills Ability to coach technicians on both technical performance and customer communication Comfortable reviewing KPIs and using performance data to manage the department Experience managing both HVAC and plumbing service operations ServiceTitan or similar field-service software experience Experience managing department revenue, labor, budgets, and profitability Experience recruiting, training, and developing service technicians You should be comfortable coaching a technician through a difficult call, reviewing numbers with leadership, handling a customer concern, and holding your team accountable to company expectations. If you've spent time turning wrenches in the field and leading technicians, understand what it takes to run a successful residential service department, and enjoy developing people while driving results, we'd like to hear from you.