Transition Liaison

Transition Liaison As a Transition Liaison, you'll serve as a primary Service Experience partner for Financial Professionals and their staff during transition to Cambridge. You'll blend relationship management, operational support, case ownership, and cross-functional coordination to guide offices through onboarding, resolve service needs, and create a smooth handoff into ongoing support. Serve as a primary Service Experience contact for transitioning Financial Professionals, office staff, enterprise partners, and internal teams. Own transition-related inquiries and service cases from intake through resolution, providing clear updates, follow-through, and timely escalation when needed. Complete and coordinate operational and service tasks, including researching requests, reviewing documentation, tracking work, resolving exceptions, and confirming completion. Partner across Transition, Operations, Compliance, Service Experience, technology, and other teams to remove obstacles and keep onboarding activities moving. Monitor transition milestones, open items, service commitments, workload, and emerging risks; proactively communicate status and next steps. Help Financial Professionals and staff navigate Cambridge systems, processes, service channels, and resources with clear, actionable guidance. Build trusted relationships through regular check-ins, responsiveness, and an understanding of each office's priorities and service expectations. Identify recurring operational issues, service gaps, and sources of customer effort; recommend and support improvements that strengthen future transitions. Support a coordinated handoff to the long-term service team, ensuring outstanding items, key relationships, and office-specific needs are understood. Maintain accurate transition records, relationship plans, and reporting that provide visibility to stakeholders and leadership.