Bilingual Patient Navigator The Medical Interpreter/Bilingual Navigator facilitates communication between parties who speak two different languages. They do this by interpreting, translating, and re-communicating both verbal and written messages from one language into another. The Medical Interpreter/Bilingual Navigator at HOPE Family Health is the Hispanic Limited English Proficiency (LEP) Patients' Navigator, spokesperson, and mouthpiece. They meet with each patient of Limited English Proficiency and introduce them to HOPE's many patient-centered programs, services, and staff members. They are responsible for providing culturally and linguistically appropriate outreach and engagement of the LEP patient population while increasing retention of existing patients. Primary duties and responsibilities include: Interpreting verbal communications, usually in real time. Translating written communications. Assisting HOPE staff in communicating with patients of LEP.Recording interactions and translations. Assisting HOPE's Hispanic outreach. Off-site work is required occasionally for activities such as health fairs and other community events sponsored by HOPE.
Skills and qualifications include:
High school diploma or GED required.
Technical degree, associate in arts degree (AA), or bachelor's degree (BA) in office management, business administration, or a related field preferred.
At least two years relative experience preferred, preferably in a healthcare setting.
Certification as a Medical Interpreter is preferred.
Proven customer or patient service skills experience.
Proven understanding of administrative and clinical operations and systems.
Bilingual in English and Spanish.
Proven skills in bilingual oral and written communication.
Competency in computerized practice management systems and other computer software (MS Word, Excel, Outlook, Internet).Problem solving skills.
Decision making skills.
Interpersonal skills.
Working conditions include well-lighted, climate-controlled building, exposure to body fluids, and occasional lifting of up to 25 pounds.
Note:
This job description is intended to convey information essential to understanding the scope of the Bilingual Patient Navigator position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, as other duties may be assigned as needed. This job description follows the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.
