911 Operations Manager - Amended

Job Duties and Responsibilities: Manage a team of shift supervisors who have first line supervisory responsibility for up to 70 full-time Public Safety Telecommunicator II & III staff. Set performance expectations for quality service delivery and customer satisfaction, and follow through with proactive performance management, team building, and application of available technology and industry best practices. Promote a diverse, culturally competent, and respectful workplace. Serve as designated representative for step one grievances. Communicate changes to policy and procedure to line staff. Manage labor contract issues regarding work schedules and leaves of absence. Manage the internal investigations and staff personnel issues. Provide responses to customer inquiries and concerns from 911 callers and public safety personnel. Assure accountability and discipline. Provide professional development to staff. Serve as liaison and primary point of contact with command level operations staff from agencies served by the 911 Center. Allocate staffing resources to meet daily, weekly, and seasonal workload fluctuations. Develop and administer operational policies and procedures. Participate in the budget process by identifying and documenting needs. Work with the Director and Assistant Director of Emergency Communications on strategic planning. Respond to the Public Safety Answering Point (PSAP) for major emergencies. Coordinate and prepare emergency preparedness plans.

Working Conditions: Normal office environment

Required Qualifications: Minimum Education Bachelor's degree in business administration or a related field. Minimum Experience Four years of experience related to the position, including at least one year of experience at a supervisory or higher level. Equivalency An equivalent combination of education and experience closely related to the duties of the position may be considered. Cover Letters and Resumes You must attach a cover letter and updated resume to your application. Without these documents, the application may be deemed as incomplete and will not be considered further.

Selection Process: The selection process will consist of a rating of training and experience and an oral exam (70 % minimum to pass on each component). Decisions concerning your qualifications for this position are based on the information you provide on your application and resume. Therefore, it is to your advantage to complete the application form as accurately and completely as possible and supply proof of any additional education. Human Resources reserves the right to limit the number at any phase of the process. At the discretion of the hiring department an assessment of Knowledge, Skills and Abilities may be administered. Interview Selection The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position. Background Check The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position. Union Representation This position is not represented by a collective bargaining agreement. For more information, please visit: http://www.minneapolismn.gov/hr/laboragreements/. Eligible List The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire upon filling the position.

Knowledge, Skills and Abilities: Ability to use and operating communications center equipment including but not limited to: Computer Aided Dispatch (CAD), multi-line phone, 800 mHz radio, and other NG911 tools. Ability to develop and maintain effective working relationships and deal tactfully with a wide variety of people. Experience with policy development. Ability to coordinate the work of subordinates under highly stressful conditions. Strong verbal and written communication skills. Experience with Police, Fire, and Emergency Medical Services (EMS) practices and dispatching procedures. Managing staff, projects and processes and ability to produce results with direct reporting relationships and collaboration across functional lines. Planning, coordination, organization and problem-solving skills with ability to collaborate at all levels and think both strategically and tactically. Knowledge of applicable labor, criminal, and civil laws and ordinances. The geography and physical structure of the City of Minneapolis. As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis. The City of Minneapolis is proud to be an Equal Employment Opportunity employer.

Benefits Summary: Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page. Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, Vantage Plus with Medica, Park Nicollet and Health Partners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Life insurance The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance. Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements. Paid parental leave City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars. Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of flexible spending accounts, the Emotional Wellbeing Solutions, health club discounts and more.