QA Analyst

WHO WE ARE: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That's why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events. We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world. Sounds interesting? Let's talk.

Position Overview: Leap Event Technology is a global event technology platform powering experiences across fandom conventions, festivals, sports, and attractions worldwide. Our products bring together ticketing, mobile applications, sponsor engagement, merchant services, and fan experiences within a connected event technology ecosystem. As part of this broader ecosystem, our specialized Photo Ops & Autographs productline delivers the live event tech that connects fans with their pop-culture idols. The platform supports the entire experience, from online purchasing and scheduling to onsite check-in, camera capture, physical printing, and digital delivery. We are looking for a detail-oriented QA professional to join our team in Pittsburgh or Montreal. You'll test interconnected web applications, mobile devices, backend services, and onsite hardware to help ensure a reliable experience for fans and event operators. This role is ideal for someone who enjoys investigating complex workflows, exploring real-world failure scenarios, and testing beyond the browser. Location & Work Model

Locations: Pittsburgh, PA or Montreal, QCWork Setup: Hybrid, with 1 day per week in officeAS A QA ANALYST, YOU WILL:Design and execute end-to-end test coverage across web, mobile, and hardware-integrated workflows. Test e-commerce experiences including high-demand sales, checkout, payments, refunds, and add-ons. Perform hands-on testing across mobile devices, cameras, physical printers, and other onsite hardware and peripherals. Perform functional, regression, integration, and exploratory testing across new and existing features. Investigate issues across interconnected systems and create clear, actionable defect reports in Jira. Collaborate with product, engineering, and QA to identify risks, clarify requirements, and continuously improve test coverage and QA practices. What We're Looking For3–5 years of hands-on experience in software quality assurance or software testing. Experience testing e-commerce applications, including checkout, payment processing, and related workflows. Hands-on experience testing across a variety of devices and hardware, such as iOS/Android mobile devices, cameras, printers, or other peripherals. Strong understanding of functional, regression, integration, and exploratory testing. Strong troubleshooting skills and the ability to investigate issues across interconnected systems. Ability to create clear, reproducible defect reports and communicate technical issues effectively across teams. A collaborative mindset with the ability to work closely with product and engineering throughout the development lifecycle.

Nice to Have: Experience with test automation frameworks such as Playwright, Appium, Selenium, or Cypress. Familiarity with scripting or programming languages such as Python or TypeScript. Experience with performance or load testing for high-traffic applications. Experience using AI-assisted tools such as GitHub Copilot, Claude, or ChatGPT as part of a development or QA workflow.

BENEFITS: We offer