Client Coordinator Opportunity Are you interested in working during Tax Season (February April)? If you're ready to dive into the world of accounting with a firm that values your unique talents, offers a fun, dynamic work environment, and the opportunity to work with and learn from an exceptionally talented team, please consider working with Nichols & Company CPAs. We pride ourselves on our positive team spirit and commitment to excellence, and we are proactively interviewing for a friendly, organized, and detail-oriented Client Coordinator to be the welcoming face and voice of our company. If you are a natural communicator who provides exceptional service and loves the idea of working January through April 15, we encourage you to apply! Based in Westerville, Ohio, for more than 25 years, N&Co delivers accounting and tax services to individuals and small businesses. Our mission is simple: make life LessTaxing for everyone, clients and staff alike.
About the Role:
As a Client Coordinator, you will play a crucial role in creating a positive first impression for our clients. You will be the central point of contact for our office, ensuring efficient communication and smooth administrative operations. This is a fantastic opportunity to join a supportive team and contribute to a positive and professional work environment. Key Responsibilities Client Experience & Relationship Management
First Point of Contact: Serve as the welcoming face and voice of the company, greeting clients, partners, and visitors with a professional and engaging presence. Inbound Communication: Manage multi-line phone systems and main email inboxes, routing inquiries accurately and ensuring a swift, high-touch response time. Issue Resolution: Act as a proactive problem solver for client inquiries or scheduling conflicts, escalating complex matters to the appropriate team member when necessary. Internal Team Collaboration & Alignment
Cross-Functional Bridge: Serve as the central communication hub, connecting client feedback and updates directly to the internal consulting and delivery teams. Meeting & Calendar Logistics: Coordinate internal and external schedules, booking conference rooms, managing team calendars, and preparing necessary materials ahead of client briefings. Office & Administrative Operations
Workspace Management: Maintain a clean, organized, and fully stocked office environment, managing inventory for office supplies and client refreshments. Data Integrity: Ensure accurate and timely entry of client notes, contact information, and documentation into the company CRM or filing systems. Mail & Logistics: Handle all incoming and outgoing mail, courier packages, and general administrative paperwork. Ideal Candidates
Are organized, dependable, self-motivated, curious to learn, and observant Demonstrate strong communication skills and comfort communicating with our team and with clients Work well independently and as a team player demonstrating a positive attitude Thrive in fast-paced work environment with a high attention to detail while completing tasks Have strong computer skills in Microsoft products Would love to work fewer hours in the summer and fall and full-time hours from January April
Qualifications:
High school diploma or equivalent required; associate's degree preferred. Proven experience in a receptionist or administrative role is a plus. Excellent verbal and written communication skills. Professional and courteous demeanor. Strong organizational and time-management skills with the ability to multitask effectively. Proficiency in basic computer applications (e.g., Microsoft Office Suite: Word, Excel, Outlook). Ability to maintain confidentiality and handle sensitive information with discretion. A proactive and positive attitude with a strong work ethic. Ability to work independently and as part of a team.
