Consumer Loan Processor IDo you enjoy helping people find financial solutions that make a real difference? Are you passionate about delivering exceptional service while building lasting relationships? If so, we'd love to have you on our team. We're looking for a Consumer Loan Processor I who is member focused, detail-oriented, and driven to provide outstanding member experience. In this role, you'll guide members through the consumer lending process from answering questions and originating loan applications to coordinating funding and ensuring a smooth, seamless experience every step of the way. You'll work closely with members, loan officers, dealerships, and internal teams to help members obtain the financing they need while promoting the full range of credit union products and services.
What You'll Do:
As a Consumer Loan Processor I, you will:
Serve as a trusted resource by answering member questions about consumer loan products, rates, and credit union services.
Guide members through the loan application process and recommend lending solutions that best fit their financial needs.
Originate consumer loan applications through multiple channels, including in-branch, online, and by phone.
Monitor loan applications from origination through funding while providing timely updates to members.
Coordinate with loan officers to facilitate efficient loan decisions and exceptional member service.
Explain loan decisions to members, including offering guidance and education when applications are declined.
Process approved consumer loans and prepare funding documentation accurately and efficiently.
Review loan documentation for completeness, accuracy, and compliance with credit union policies.
Assist with credit card processing, balance transfers, and other lending-related services.
Maintain accurate loan records and ensure documentation is properly imaged and retained.
Support department goals by participating in audits, meetings, special projects, and cross-functional initiatives.
Identify opportunities to introduce members to additional products and services that support their financial well-being.
What We're Looking For:- Required Qualifications
- High school diploma or equivalent.
- Minimum of two years of experience in a financial institution with demonstrated success in a sales and service environment.
- Experience with consumer lending, new accounts, teller operations, or member services.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office, DocuSign, and loan origination systems (LOS).
Preferred Qualifications:
Experience originating and funding consumer loans. Knowledge of lending compliance requirements and credit union lending practices.
Why You'll Love Working Here:
At our credit union, we're committed to helping our members improve their financial lives and that starts with investing in our employees. You'll join a collaborative team where your expertise is valued, your ideas are welcomed, and your contributions have a direct impact on our members and community. If you're looking for a rewarding career where you can combine exceptional member service with lending expertise, we'd love to hear from you. Apply today and help our members achieve their financial goals while building a rewarding career with us. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Consumer Loan Processor I- $21.75/hr to $26.00/hrPlease note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, credit history, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. Monday through Friday 9:00 am to 6:00 pm
