Senior Client Service Manager

Senior Client Service Manager At Gallagher, we're looking for a Senior Client Service Manager to join our Commercial team. In this role, you'll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You'll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career. Here's what you'll do: Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions. Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage. Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development. Conduct regular audits to ensure compliance with regulations and maintain high service standards. Oversee the accuracy and management of client and policy data using Gallagher's systems. Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results. Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client You: Here's what you'll bring to the role: Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience OR - High School degree/GED with a minimum of 10+ years of client service and/or claims management experienceA Property and Casualty Insurance License. Proficiency in Microsoft Office. A desire to build relationships and deliver results. Adaptability and resilience in managing shifting priorities. A collaborative mindset to work with teams across Gallagher.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).