Job TitleThis position will be responsible for opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross-trained with Warranty Analysts and work closely in the same department.
Essential Duties:
Open, maintain, and close work orders for Service Operations. Review and verify the following information:
- Customer account
- Component codes
- Warranty statusPMStandard Jobs
- Service Letters
- Contract / TM&RCredit Check
- Technical InformationSOS History
- Transfers of parts/labor
- Outside purchases
- Documentation in WebXtenderTime Accuracy
Codes approve and receive purchase orders. Reviews outside purchases to work orders and PMs. Maintains files.
Process CAT Access invoices
Closely monitor machine work orders and contact the service department with any modifications that are needed
Code vendor invoices for payment
Handle some customer credit and journal entries
Preparation of reports and memos
Coordinate work order information for the Warranty Department
Travel to branch locations
Logs time on the computer
Updates computer records for vacation/sick/personal business leave on Ceridian Time ProReceives and distributes mail
Transmits information via facsimile, personal messenger, email, etc.
Answers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct requests, issues, or concerns
Assists Manager and others with projects as needed
Minimum Requirements
Education:
High School diploma.
Work Experience:
Two years of working experience in a similar administrative-related position.
Physical :Must be able to clearly communicate to others, especially in group facilitating and in writing.
Must be able to use a PC for long periods.
Other :Good verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
