Customer Experience Operations

In this role, you will: Own operational initiatives and special projects — take initiative on projects that improve workflows, strengthen operations, and help the team scale. Maintain operational accuracy and visibility — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current. Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving. Internal Collaboration — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience. Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment. Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience. We’re looking for someone who Takes ownership, works effectively with a high degree of autonomy, and is proactive about identifying and driving solutions. Is comfortable working in a fast-paced, dynamic environment while maintaining attention to detail. Is skilled at engaging with customers and building trust through clarity, responsiveness, and professionalism. Is able to prioritize and manage multiple active requests and deadlines efficiently. Is confident navigating spreadsheets, trackers, and multiple data sources, with the ability to interpret and communicate insights clearly.

Qualifications: Bachelor’s degree from an accredited university. 3+ years of experience in operations, customer-facing, or analytical roles. Strong organizational skills with exceptional attention to detail. Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email.

Nice to have: Experience operating in an early-stage or high-growth startup environment. Proficient with ticketing and project management tools (e.g., Notion, Jira, Linear) to manage tasks, workflows, and client requests A curious, proactive mindset, with a willingness to contribute new ideas Low ego and willing to roll up their sleeves—taking ownership of projects and doing whatever it takes to move the work forward

Our values: Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning. Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong. Customer focused. We have a genuine love for our customers. Customer success is our success. Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate. Why Garage? Our product is something people use everyday to buy the equipment local communities everywhere depend on. We have a talent-dense, high-performance team where everyone joining now has an outsized impact. What we’ve built works. We’re backed by world-class vendors: Y Combinator, Infinity Ventures, Initialized Capital, FJ Labs, and more. You’ll be one of our first 40 employees, operating as a foundational member of the team, partnering alongside the company’s founders. What we offer Competitive salary and stock options 100% covered health, dental and vision insurance (with additional buy-up options) Unlimited paid time off every year (in addition to company observed holidays) Daily lunch & dinner $100/month wellness stipend 401(k) w/ employer match to help save for your future Pre-tax commuter benefits Bi-annual team offsite Relocation assistance

Compensation Range: $80K - $110K