The Samples Operation Lead owns the end-to-end sample process from request through customer delivery. This role serves as the central point of coordination between all departments in the company: Sales, Customer Management, Purchasing, Operations, Marketing, suppliers, warehouses, and customers to ensure samples are accurate, properly documented, shipped on time, and fully tracked.
Key Responsibilities:
Review, prioritize, and track sample requests.
Confirm product, customer, quantity, specification, and delivery information.
Coordinate samples and required product documentation with suppliers.
Prepare, package, label, and ship samples to customers, sales representatives, trade shows, and internal teams.
Select appropriate shipping methods for frozen, refrigerated, and ambient products.
Track deliveries and communicates delays or issues.
Resolve international shipping holds with FedEx and suppliers.
Maintain sample inventory and coordinate replenishment or disposal.
Support Marketing with trade-show materials.
Coordinate supplies and sample needs for the Cortina Innovations Center.
Maintain accurate sample, shipping, cost, and customer-feedback records.
Ensure sample information aligns with ERP and Master Data records.
Develop and maintain sample procedures and identify process improvements.
Track performance and identify recurring delays or bottlenecks.
Qualifications:
Two or more years of experience in coordination, logistics, customer service, or a related role preferred.
Food, importing, logistics, or temperature-controlled product experience strongly preferred.
Strong organizational, communication, and follow-up skills.
Excellent attention to detail and data accuracy.
Ability to manage multiple priorities and work independently.
Proficiency in Microsoft Excel and Outlook or comfortable with technology
Valid driver’s license and reliable transportation for local airport and warehouse pickups.
Working Conditions:
Ability to lift and carry up to 40 pounds, with or without reasonable accommodation.
Ability to sit, stand, walk, bend, and use a computer for extended periods.
Ability to travel locally to airports, warehouses, and company locations as needed.
