UX / CX Designer

Overview: Steampunk is seeking a UX/CX Designer to lead digital customer experience measurement and accessibility conformance for a large federal advisory program, guiding the client through our Design Intelligence framework. You'll plan and execute CX initiatives from discovery through measurement — research, testing, and iteration — serving as the voice of the user to ensure their needs are reflected in every recommendation. Contributions

Bachelor's degree, preferably in HCD, HCI, UX/CX Design, or a related field 5+ years of UX/CX research and design experience Portfolio demonstrating UX/CX research process, methods, and craft Demonstrated knowledge of Section 508/WCAG 2.1 accessibility standards and experience embedding them into a production workflow Experience conducting user research techniques such as interviews, co-creation workshops, heuristic evaluation, and card sorting to inform journey maps and experience measurement Experience conducting moderated and unmoderated usability and accessibility testing Experience with journey mapping and experience-analytics methods Experience working within an Agile delivery framework, integrating research and measurement activities into program cadences Excellent written communication and presentation skills to convey CX findings and recommendations Experience collaborating within a multidisciplinary delivery team, including service designers, data specialists, and change-management professionals

Federal digital services experience Previous experience working as a consultant About steampunk Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $75,000 to $140,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Design Intelligence process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.