Technical Information Specialist Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. The Knowledge Center is a centralized function at Medtronic providing trusted internal information and external literature, research solutions, technical community news, and connection to subject matter experts. We make it easier to find the information you need, collaborate with colleagues across Medtronic, and access resources that support well-informed decisions. By helping teams learn from one another, save time, and avoid unnecessary work and spend, the Knowledge Center strengthens collaboration and continuous learning across the technical community, turning insight into action that advances our Mission. This job will be an onsite role at Operational Headquarters in Minneapolis, Minnesota. As a member of the Knowledge Center team, the Technical Information Specialist helps ensure employees can easily access and use the information resources, digital content, and technology platforms that support research, innovation, and business decision-making. The specialist serves as a key resource for maintaining information systems, resolving access issues, supporting information resource operations, answering client questions, and improving the employee experience across information platforms. This position works across the department and closely partners with program managers. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. The Technical Information Specialist supports the systems, platforms, and information resources that enable employees to access and use research, literature, and knowledge assets. This role combines information systems administration, customer support, digital content management, and operational process improvement to ensure a reliable and efficient employee experience across information platforms.
Primary Responsibilities:
Administer and support library systems, digital content platforms, and information resource technologies.
Troubleshoot system, authentication, and content access issues while coordinating resolution with internal technology teams and vendors.
Maintain SharePoint sites, intranet content, and information resource platforms to support content accessibility and accuracy.
Manage journals, databases, eBooks, standards, and other information resources, including metadata, holdings, and system records.
Respond to employee inquiries and service requests related to information resources, systems, and platform access.
Develop user documentation, process guides, and training materials that support effective use of information resources.
Monitor service metrics and operational data to support reporting and continuous improvement activities.
Support workflow enhancements, automation initiatives, system testing, and projects focused on improving information access and user experience.
Required Qualifications:
Bachelor's degree and 1+ years of experience in information science, library and information science, information technology, business, or information services support.
Experience supporting information systems, digital content platforms, content management systems, or business applications.
Experience troubleshooting user access, authentication, or system-related issues.
Experience managing multiple priorities with strong organizational skills.
Experience communicating with customers, stakeholders, and cross-functional teams.
Preferred Qualifications:
Master's degree in Library and Information Science.
Experience with SharePoint administration or content management systems.
Experience supporting library, research, copyright, or information services.
Experience with digital content platforms, authentication systems, subscription resources, or knowledge management tools.
Experience with Microsoft Power Platform, artificial intelligence tools, reporting solutions, or workflow automation technologies.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Recruitment Fraud:
AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$69,600.00 - $104,400.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals
