Senior Manager Corporate Communications

RESPONSIBILITIES INCLUDE: Leads and manages ACHC’s centralized editorial team, providing direction, coaching, performance management, and professional development to ensure high-quality written communications across the organization. Oversees the development, writing, editing, and production of compelling content across corporate and program communications, including press releases, articles, executive communications, thought leadership, website content, social media, marketing collateral, and other owned, earned, and paid media. Supports ACHC’s public relations and media relations initiatives by developing press materials, identifying potential media opportunities, coordinating media outreach, and working with external PR partners to strengthen ACHC’s visibility and reputation. Serves as a senior writer and editor, producing and refining high-profile communications that require strong storytelling, sound editorial judgment, and the ability to translate complex healthcare and accreditation topics into clear, engaging content. Collaborates with the Associate Director, Marketing, Corporate Communications & Operations to support the execution of corporate messaging, public relations strategy, executive communications, and other strategic communications initiatives. Develops and maintains editorial standards, writing guidelines, and quality control processes to ensure consistency in brand voice, tone, messaging, accuracy, and overall content quality across ACHC and its subsidiaries. Oversees editorial planning, content calendars, assignments, production schedules, and resource allocation to ensure communications projects are completed accurately, efficiently, and on time. Partners with Marketing leadership, Marketing Specialists, subject matter experts, and other stakeholders to develop and refine content that supports program priorities, corporate campaigns, customer engagement, and organizational growth objectives. Provides editorial guidance and support to Marketing Specialists, reinforcing their responsibility for developing initial program content while ensuring appropriate editorial review, consistency, and quality. Supports executive communications through the research, writing, and editing of speeches, presentations, talking points, articles, correspondence, and other leadership communications. Collaborates with the Visual Communications team to ensure effective integration of written content with graphic design, video, digital communications, and other creative assets. Identifies opportunities to strengthen ACHC’s thought leadership through original articles, industry commentary, customer stories, speaking opportunities, and other content that demonstrates organizational expertise. Establishes and continuously improves editorial workflows, including content intake, prioritization, review, fact-checking, approvals, and publication processes, in collaboration with appropriate stakeholders. Monitors relevant healthcare industry developments, accreditation trends, and media coverage to identify timely content opportunities and inform communications planning. Provides writing, editing, and communications support for internal organizational announcements and employee communications as requested, in coordination with HR and other responsible departments. Establishes and monitors appropriate performance metrics to evaluate editorial productivity, content quality, communications effectiveness, and opportunities for continuous improvement. Manages external writers, freelancers, agencies, and other communications resources as assigned, ensuring quality, consistency, and adherence to established budgets and timelines. Develops and maintains relevant policies, procedures, and controlled documents related to corporate communications and editorial operations.

JOB REQUIREMENTS: Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field required; equivalent relevant experience may be considered in accordance with ACHC policy.10+ years of progressive experience in public relations, corporate communications, journalism, or a related field, including experience managing communications initiatives and editorial content.5+ years of solid people-management, including responsibility for hiring, performance evaluations, coaching, employee development, and workload management; demonstrated ability to lead and develop a high-performing team of writers, editors, or communications professionals. Exceptional writing, editing, proofreading, and storytelling skills, with a demonstrated ability to develop clear, compelling, and engaging content for a variety of audiences and communications channels. Strong background in public relations and media relations, including experience developing press releases, media pitches, executive communications, thought leadership articles, and other external communications materials. Proven ability to translate complex technical, regulatory, or industry-specific information into accessible, accurate, and engaging communications. Experience in healthcare or another highly regulated industry preferred. Experience collaborating with senior executives and organizational leadership to develop and refine messaging, presentations, speeches, articles, and other high-profile communications. Strong editorial judgment, attention to detail, and experience establishing and maintaining editorial standards, brand voice, writing guidelines, and content quality control processes. Demonstrated ability to manage multiple projects, competing priorities, editorial calendars, and production deadlines while maintaining consistently high standards of quality. Experience working collaboratively with marketing, creative, digital, and cross-functional teams to develop integrated communications across owned, earned, and paid media channels. Strong interpersonal, organizational, and leadership skills, with the ability to build productive relationships, provide constructive editorial feedback, and effectively manage internal and external stakeholders. Experience working with external public relations agencies, freelance writers, and other communications partners preferred. Proficiency in Microsoft Office applications, content management systems, and digital communications platforms. Familiarity with AI-assisted writing, editing, and content development tools is desirable. Demonstrated ability to exercise sound judgment, discretion, and professionalism when handling sensitive information and high-visibility communications. This position is office-based at our headquarters in the Raleigh-Durham, NC area with the eligibility to work remotely two days per week. Compensation includes base salary + annual bonus. Relocation assistance provided if applicable. At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience. Accreditation Commission for Health Care is an Equal Opportunity Employer.