Technician Supervisor - Des Moines Veterinary Hospital

Position Overview: Join our team as a Technician Supervisor who performs the duties of medical technical staff (e.g., technicians and assistants) as well as scheduling and supervising the staff of the assigned department. Expedites the care and efficiency of the department. In charge of patient care standards for the department. Must lead the team by example, demonstrating organizational skills, following company policies, and maintaining a professional attitude. The Veterinary Technician Supervisor is a working supervisor responsible for leading the technical team while actively performing the duties of a veterinary technician. This individual manages the daily operations of the technical department, ensures patient care standards are maintained, and mentors team members to achieve clinical excellence. The Technician Supervisor must lead the team by example, demonstrating organizational skills, following company policies, and maintaining a professional attitude. At Des Moines Veterinary Hospital in Des Moines, Washington, is a passionate and supportive team committed to providing exceptional care for pets and their families. Our hospital values teamwork, open communication, and professional growth, creating an environment where every team member can thrive. Joining our team means becoming part of a community dedicated to compassion, excellence, and making a positive impact every day.

Why Join Us: Join a small, close-knit team where collaboration, support, and strong working relationships are part of everyday life. You'll be working in a beautiful, well-maintained facility that provides a positive and welcoming environment for both staff and clients.

Knowledge, Skills and Abilities: Customer service and human resource skills. Strong medical and clinical skills across all areas of veterinary technician practice. Good communication skills both written and oral. Ability to plan, organize, and effectively present ideas and concepts. Must be able to handle multiple tasks at once and deal with high levels of stress in an environment of changing priorities. Ability to train, educate, and develop staff of varying skill levels. Goal-oriented; background in managing service-oriented technical operations. Ability to maintain composure in stressful and emergency situations or in the presence of critically ill or injured patients. Must possess strong interpersonal skills, thrive in a collaborative team environment, and maintain approachable, supportive demeanor.

Preferred Skills: (Nice to Have)5+ years of veterinary experience1 or more years supervisory or mentorship experience

Physical Requirements: Dependable attendance is required. Must be able to lift up to 50 pounds. Must be willing to work long or irregular hours under pressure conditions. This position requires the ability to walk, bend, stand, and reach constantly during a minimum 8-hour day. Fine motor skills adequate for utilizing hospital equipment.

Schedule: Monday/Wednesday/Thursday/Friday from 8:30AM-5:50PMMinimum 3 shifts/week

Essential Functions: Duties include, but are not limited to:

• Staff Management:
• Interview, hire, train, review, schedule, and develop technical staff.
• Conduct introductory and annual performance evaluations; deliver constructive feedback.
• Administer on-call schedules as well as standard scheduling for staff; monitor and regulate overtime hours.
• Assign job responsibilities to each team member and direct patient care workflow.
• Enforce hospital policies and communicate new protocols to the technical team.
• Monitor team member competence and effectiveness; address performance concerns promptly.
• Exhibit confidentiality and professionalism in all team member matters; be proactive in issue resolution.
• Keep hospital management informed of any issues or risks affecting operations or team member relations.
• Patient Management:
• Perform the full range of veterinary technician duties as a working member of the clinical team.
• Establish and enforce patient care standards, clinical protocols, and safety practices for the department.
• Oversee the process of patient admitting, hospitalization, and discharge.
• Responsible for administration, delegation, and completion of veterinarian medical orders.
• Mentor technical staff in nursing care, radiology, anesthesia, surgery, dentistry, laboratory, and pharmacy.
• Ensure all patient medical and surgical records are complete and accurate.
• Ensure controlled substance handling and compliance within the technical department.
• Always ensure use of proper safe handling techniques to keep pets calm and safely under control, including but not limited to Fear Free.
• Clinical Care:
• Perform advanced specialty technician duties as an active clinical team member.
• Develop, implement, and enforce specialty-specific protocols, workflows, and quality standards.
• Serve as the clinical resource for complex cases, advanced procedures, and technical challenges.
• Monitor controlled substance handling and compliance within the specialty department.
• Maintain departmental equipment, supplies, and readiness for specialty procedures.
• Collaboration and Development:
• Collaborate with specialty Veterinarians on case management, process improvement, and continuing education.
• Facilitate interdepartmental communication for multi-disciplinary patient care.
• Track departmental metrics including caseload, equipment utilization, and staff performance.
• Participate in hospital-wide quality improvement and safety programs
• Client Management:
• Oversee client flow to ensure patients are seen and treated professionally and efficiently.
• Assist with client complaint resolution and medical complaint administration.
• Oversee compliance with callback and follow-up reminder systems.
• Office and Facility Management:
• Oversee departmental cleanliness, supply inventory, and equipment maintenance.
• Verify receipt of all inventory and supplies; mark invoices and packing slips received.
• Ensure OSHA and safety program procedures are continuously monitored and updated.
• Monitor the cost of purchasing to ensure the practice operates within budget.
• Review charges daily to ensure all services have been captured.
• Meetings and Communication:
• Organize or participate in monthly staff meetings in conjunction with the hospital management team.
• Read and respond to all communications in a timely manner.
• Ensure hospital policies and guidelines are communicated to all technical staff promptly.

What We Offer: We care deeply about supporting our team members — professionally and personally.