Senior Customer Experience Coordinator — Control Tower
ontracBrooklyn, NY
Senior Customer Experience Coordinator — Control Tower
ontracBrooklyn, NYSenior L5
Command and Control Center SpecialistsCustomer Service RepresentativesDispatchers, Except Police, Fire, and Ambulance
Telemarketing Bureaus and Other Contact CentersOther Support Activities for Road TransportationCustom Computer Programming Services
APPLY NOWOnTrac is seeking a Customer Experience Senior Coordinator to support the 24/7 Control Tower. You will monitor escalations, coordinate with multiple teams, and help ensure timely, white-glove service across shifts and customers.
The role emphasizes operational reporting, performance tracking, and cross-functional collaboration to drive process improvements and strong customer outcomes.
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Level
Senior L5
Location
Brooklyn, NY
Occupation
Command and Control Center Specialists
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday