Transit Scheduler Operations | Location Varies | Full-Time | Non-Exempt
Reports To: Operations Manager / Dispatch Supervisor
Team Size:
Individual contributor; coordinates directly with drivers, dispatch, and maintenance staff
Travel:
Minimal; primarily on-site at the scheduling/dispatch officeFLSA Status - Non-Exempt (hourly)
Pay: Hourly, commensurate with experience ($18.00-$22.00 hourly rate)
Role Summary:
The Transit Scheduler is responsible for coordinating and scheduling daily transportation services for a public transit system operating under GDOT and FTA guidelines. This position ensures efficient route scheduling, driver assignments, vehicle utilization, and customer service support while maintaining compliance with company policies, safety standards, and operational requirements. The Scheduler serves as a critical communication link between dispatch, drivers, management, maintenance, and passengers to ensure safe, reliable, and on-time transportation services.
Key Responsibilities
Scheduling & Route Coordination:
Schedule daily transit routes, driver assignments, and vehicle utilization based on operational needs.
Coordinate trip requests, route modifications, cancellations, and schedule adjustments.
Monitor route coverage to ensure efficiency and compliance with service standards.
Assist with same-day trip scheduling and urgent transportation requests.
Utilize routing and scheduling software systems to manage daily operations.
Driver & Vehicle Coordination:
Communicate with drivers regarding manifests, route changes, delays, breakdowns, and emergencies.
Verify driver availability, licensing requirements, and compliance status prior to assignment.
Coordinate with maintenance personnel regarding vehicle availability and out-of-service units.
Monitor staffing levels and notify management of scheduling shortages or operational concerns.
Records & Compliance:
Maintain accurate scheduling records, manifests, driver logs, and operational documentation.
Ensure compliance with GDOT, FTA, ADA, DOT, and company operational requirements.
Perform additional administrative and operational duties as assigned.
Qualifications:
RequiredHigh school diploma or GED.Strong organizational and multitasking abilities in a fast-paced environment.
Strong communication and problem-solving skills.
Proficient in Microsoft Office and transportation scheduling software.
Preferred:
Previous dispatching, scheduling, transportation, logistics, or customer service experience. Experience in public transit, NEMT, or transportation operations.
Knowledge, Skills, and Abilities:
Knowledge of public transit operations and scheduling practices.
Understanding of ADA transportation requirements and passenger service standards.
Strong attention to detail and data accuracy.
Ability to communicate professionally with drivers, passengers, and management.
Ability to work independently and as part of a team.
What We Offer:
Health, dental, and vision insurance.
Paid time off and holidays.
Semi-monthly pay.
Opportunities for growth within a stable public-transit operation.
Physical Requirements:- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Activity - Frequency - Notes
- Sitting - Continuously - At a desk, working on a computer
- Standing / Walking - Rarely - Moving within the scheduling/dispatch office
- Reaching / Pulling - Rarely - Filing and workstation setup
- Repetitive Motion - Frequently - Keyboarding, data entry, and phone/radio use
- Vision - Continuously - Close work, computer screens, reading documents
- Hearing - Continuously - Phone, radio, and in-person communication
- Work Environment
- This position operates in a transportation operations environment with frequent communication by telephone, routing systems, and other computer systems. The role may involve high volume, schedule changes, and time-sensitive operational decisions.
- Compliance Statement
- This position is safety-sensitive and subject to all applicable company policies and federal/state regulations where applicable. Employees are expected to comply with all operational, safety, and attendance requirements established by Resource Management Systems, Inc.
EEO-1 and FLSA Classification
For federal reporting purposes, this position is classified as follows:
EEO-1 Category - 6.2 Administrative Support WorkersEEO-1 Rationale - Role performs scheduling, dispatch coordination, and administrative record-keeping in support of transit operations, without supervisory authority.
FLSA Classification - Non-ExemptJob Code - OPS-TS-001
Note:
EEO-1 categorization is for internal compliance reporting only and does not affect job requirements or hiring decisions.
Equal Employment Opportunity Statement:
Resource Management Systems, Inc. is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
