Release of Information (ROI) Specialist
Position Summary:
The Release of Information (ROI) Specialist is responsible for processing medical record requests in compliance with HIPAA, state, and federal regulations. This role supports patients, providers, and healthcare organizations by ensuring the timely, accurate, and secure release of protected health information (PHI). The ideal candidate is detail-oriented, customer-focused, and experienced in health information management systems, including Epic and ROI Navigator.
Key Responsibilities:
Process and fulfill requests for medical records, including retrieving, reviewing, scanning, and transmitting patient documentation.
Verify the validity and completeness of authorizations, consent forms, and requests for protected health information in accordance with organizational policies and regulatory requirements.
Date-stamp, prioritize, and track incoming requests to ensure timely processing and completion within established service-level expectations.
Maintain accurate documentation of all record release activities and ensure proper storage and handling of confidential information.
Respond to patient, provider, and third-party inquiries regarding medical record requests and release procedures.
Educate customers regarding confidentiality standards, privacy regulations, and release-of-information requirements.
Utilize multiple systems and applications to receive, prioritize, and complete requests from various sources.
Ensure compliance with HIPAA, state regulations, federal guidelines, and organizational policies governing health information management.
Provide exceptional customer service while addressing both internal and external customer needs.
Collaborate with clinical and administrative teams to resolve issues and expedite urgent requests when appropriate.
Required
SkillsElectronic Medical Records (EMR)
Electronic Health Records (EHR)
Release of Information (ROI)
Epic EMRHealth Information Management (HIM)
Medical Records ProcessingHIPAA Compliance
Data Entry and Documentation Management
Customer Service
Qualifications:
Minimum of 3 years of Release of Information (ROI) experience in a healthcare setting.
Experience utilizing Epic, including the ROI Navigator module.
Strong understanding of HIPAA regulations and patient privacy requirements.
Demonstrated ability to maintain strict confidentiality while handling sensitive medical information.
Excellent attention to detail and data accuracy, including maintaining a high level of processing quality.
Experience with electronic faxing, PDF applications, and document management systems. Strong organizational, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced healthcare environment.
Preferred
Qualifications:
Experience within a hospital, medical group, or health system environment. Knowledge of health information management best practices and medical records workflows. Familiarity with state and federal regulations related to medical records release and retention.
Work Environment:
This position operates within a healthcare or health information management environment and requires frequent interaction with patients, providers, and internal departments. Success in this role requires a strong commitment to confidentiality, accuracy, regulatory compliance, and exceptional customer service. Job Type & LocationThis is a Contract position based out of Torrance, CA.
Pay and Benefits:
The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Job Type & LocationThis is a Contract position based out of Torrance, CA.Application Deadline
This position is anticipated to close on Oct 27, 2026.Workplace TypeThis is a fully onsite position in Torrance, CA.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Job Summary
Job number: JP-006349950 Profession: Customer Service
