Lead Flight Attendant: Part 91

Note: this job is NOT located in PA, that is merely the location of ASG.The Lead Flight Attendant is a hands-on leader responsible for maintaining exceptional safety, service, and consistency across cabin operations. This position primarily supports Owner flights while providing leadership, training, scheduling, and performance oversight for full-time and contract Flight Attendants. The Lead Flight Attendant works closely with aviation leadership, Estate Managers, Executive Chefs, Executive Assistants, and other partners to anticipate Owner needs, communicate preferences, and ensure every flight reflects established service standards. This role requires exceptional discretion, judgment, flexibility, and attention to detail.

Essential Duties & Responsibilities: Serve as the primary Flight Attendant on Owner flights. Establish and maintain consistent cabin safety and service standards. Communicate Owner preferences and requests to Flight Attendants and internal partners. Attend Owner preference meetings and maintain confidential passenger profiles. Review menus, catering plans, and cabin preparations for alignment with Owner expectations. Manage cabin inventory, amenities, equipment, and aircraft interior standards. Support the configuration and outfitting of new aircraft. Develop and maintain the Flight Attendant Service Manual. Schedule full-time and contract Flight Attendants based on operational needs. Recruit, interview, select, onboard, and train Flight Attendants in partnership with aircraft management and client leadership. Monitor performance and provide coaching, feedback, and direction. Develop and refine Flight Attendant training programs. Partner with leadership to manage catering and cabin-service costs. Maintain the highest standards of safety, discretion, professionalism, and confidentiality. Perform other duties and special projects as assigned.

Required Knowledge, Skills & Abilities: Strong knowledge of cabin safety, emergency procedures, food safety, and service standards. Exceptional service orientation and ability to anticipate Owner and passenger needs. Strong leadership, coaching, communication, and organizational skills. Ability to balance flight duties with scheduling, training, and administrative responsibilities. Experience with catering, menu planning, cabin presentation, and inventory management. Sound judgment and composure in changing or high-pressure situations. Exceptional attention to detail, discretion, and confidentiality. Ability to collaborate effectively with aviation, residence, culinary, and executive support teams. Experience in a private family office or Part 91 flight operation. Experience supporting a principal with multiple aircraft and international travel. Experience developing service manuals and training programs. Experience recruiting and managing full-time and contract Flight Attendants. Knowledge of fine dining, wine, formal service, and international protocols. Experience outfitting aircraft and sourcing premium cabin amenities.

Qualifications: High school diploma or equivalent; bachelor’s degree preferred. At least five years of corporate or private aviation Flight Attendant experience. Previous lead, supervisory, or training experience preferred. Current corporate aviation safety and emergency-procedures training. Current CPR, AED, and first-aid certification. Valid passport and ability to travel domestically and internationally. Ability to work a flexible schedule, including nights, weekends, holidays, extended trips, and short-notice assignments. Ability to meet the physical and operational requirements of the position.

Physical Requirements: Ability to perform all safety and emergency duties in a confined aircraft cabin, with or without reasonable accommodation. Ability to stand and walk for extended periods and frequently bend, reach, crouch, and climb stairs. Ability to lift, push, carry, and pull cabin supplies, catering equipment and luggage weighing up to 40 pounds. Ability to reach and operate overhead compartments, aircraft doors, emergency equipment and cabin controls.