Client Service Delivery Associate IIJoin our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences. As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.
Job responsibilities:
Provide single point of contact for Prime Brokerage clients for all their Trade management and Settlements related needs. Products in scope are "Equity, FI, REPO, and Options."Process client trades files, monitor Trade Exception Manager and sign off for end of day batch process ensuring timely and accurate client reporting Monitor daily work flow queues and adhere to SLAs in place, report and escalate any issues or system outages, provide timely updates to all internal and external stakeholders Partner with clients and internally with technology, strategy and transformation teams to help identify external and internal inefficiencies and manage improvement opportunities (Straight through Processing and Settlement Efficiency) Train clients on usage of recent technology and reporting processes, represent Operations on client visits and scorecard reviews Adhere to firm policy and procedures/controls and adhere to Client confidentiality framework Required qualifications, capabilities, and skills Excellent communication skills both written and verbal Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge Highly organized with ability to manage competing priorities. Skillset to properly escalate issues to management, controls team and front office sales and trading teams. Ability to work under pressure, prioritizing tasks according to risk and client profile and ability to manage global initiatives and projects by the business, industry or operations Strong analytical and problem-solving skills, including the ability to understand the external client's perspective when applying solutions. Creative problem solving with a focus on improving / maintaining client relationships Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solution as well as strong time management skills required to meet the internal and external deadlines/cutoffs College degree required 3+ years of experience in investment banking operations, Preferred qualifications, capabilities and skills Team Player, but also must be able to work independently Be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary Proficient PC skills including Word, Excel and PowerPointEquity and Fixed income knowledge is a plus Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
