ServiceNow Platform Architect (CTA + HRSD)

Key Responsibilities: Own the ServiceNow platform strategy, architecture, governance, and roadmap. Lead solution architecture across: HRSD, ITSM, Employee Center, Service Portal, UI Builder. Design, implement, and govern enterprise integrations using REST APIs, SOAP APIs, IntegrationHub, MID Server. Serve as a trusted technical advisor to business leaders and CXOs. Define architectural standards, governance, and best practices. Ensure platform performance, scalability, security, and reliability. Mentor architects and developers while driving technical excellence.

Core Technical Skills: Strong expertise in: ITSM (Incident, Problem, Change, Request Management), HRSD (Case Management, Lifecycle Events, Employee Center). Hands-on experience with: Service Portal, UI Builder, CMDB, CSDM, Flow Designer, JavaScript scripting, ACLs, Performance tuning. Experience designing and implementing integrations using REST APIs, SOAP APIs, IntegrationHub, MID Server, SSO, LDAP, OAuth.

Mandatory Certifications: Certified Technical Architect (CTA) – Mandatory Certified Implementation Specialist – HRSD (CIS-HRSD) – Mandatory Leadership Expectations: Proven experience owning the ServiceNow platform end-to-end. Strong enterprise architecture and solution design mindset. Excellent communication and executive stakeholder management skills. Ability to drive strategic planning, governance, and roadmap execution. Experience mentoring technical teams and leading architectural decisions. Success Measures: Delivery of a scalable, secure, and stable ServiceNow platform. High stakeholder and business satisfaction. Strong platform governance with minimal technical debt. Successful delivery of HRSD and ITSM transformation initiatives.