Airport Operations Chief - LAS

Responsibilities: Direct and supervise complex daily airport operations activities with care and class. Represent the Air Canada brand and embody the Company's vision for customer service excellence. Get to know our internal and external customers to be able to anticipate their needs and deliver on our promise. Take charge of customers in difficult situations. Establish and maintain trusting relationships. Foster employee development and empowerment by coaching and supporting the team to bring out their best. Collaborate in the direction and supervision of unionized staff and third-party service providers, and encourage employees to be accountable for their actions while respecting collective agreements and company standards. Monitor and ensure punctuality by supervising operational processes and procedures and collaborating with team members to manage and resolve delays or issues, while supporting our safety-first culture. Quickly manage and resolve operational disruptions, emergencies, and customer concerns. Ensure daily compliance with safety protocols and Standard Operating Procedures (SOPs), thereby fostering a 'Safety First, Always' culture. Conduct thorough, prompt, and accurate incident investigations and reporting. Manage various administrative activities to support airport operations, including maintaining accurate records, preparing required documents, and preparing reports, while ensuring compliance with Company policies and procedures. Perform duties at various airports as needed to meet operational requirements, demonstrating flexibility and adaptability in a dynamic environment. Duties are performed across terminals, boarding gates, and other indoor and outdoor airport areas, and require standing and walking for long periods, exposure to various weather conditions, and occasionally lifting and moving equipment. 24/7 airport operations will require shift work, including weekends and holidays.

Qualifications: High school diploma, minimum, or equivalent experience in an operational environment. At least two years of management experience, or equivalent experience in an operational environment. Valid driver's license and ability to obtain a Security Identification Display Area (SIDA) identification card with ramp vehicle operating permit. Hold a valid passport for travel (including international travel of more than one day), as required. Ability to obtain airport-specific badges and seals (Security and USCBP clearances required). Customs seal is required; subject to approval by U.S. Customs and Border Protection or equivalent third party. Ability to work flexible hours in 24-hour airport facilities, including weekends and holidays. Ability to walk long distances, stand for long periods, and lift at least 23 kg (50 lbs). Strong leadership and team management skills, and ability to inspire, coach, and empower employees. Managerial courage to make difficult decisions to ensure operational integrity, safety, and punctuality. Excellent oral and written communication skills to effectively interact with team members, clients, and other stakeholders. Ability to solve problems and make decisions effectively in stressful situations. Excellent interpersonal relations (within the organization and team). Entrepreneurial spirit and autonomy. Sincere desire to create and promote a customer and employee experience worthy of one of the top 10 airlines in the world. Ability to build trust and rapport with frontline employees while providing performance coaching. Energetic, business-focused and tenacious attitude. Ability to adapt to new technologies and share knowledge thereof. Proven punctuality and reliability to foster overall team success in a fast-paced environment.

Note: Non-citizens holding employment authorization documents and Alien Registration Receipt Cards (Green Cards) may not be eligible to obtain a customs seal. Please consult the U.S. Customs and Border Protection website for eligibility information ( https://www.cbp.gov/travel/ebadge-trusted-worker-program ).

Conditions of Employment: Candidates must be legally eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining necessary work permits, visas, or other authorizations. Proof of eligibility must be provided prior to the start date. Language Requirements All things being equal, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our business success. As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve. Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.