Job Summary:
As a Senior Production Support Analyst, you will be responsible for supporting an
internally developed annuity administration system/platform and will have the
responsibility to monitor the system processing aligned with service level agreements.
Working together with technical staff this will require a daily review and follow-up activities associated with nightly production processing. If there are errors in processing or issues with specific accounts, this position will be responsible for follow through to bring the issue to resolution. You will have the opportunity to work across the organization to engage subject matter expertise necessary to improve processing and resolve issues. This position reports to Director – Solutions Delivery on the Solutions Delivery Team.
Main Accountabilities
- Provide guidance and oversight for the staff supporting this position.
- Monitor system processing and failures.
- Analyze and resolve issues with production applications and policies.
- Review and resolve issues with policies, working with Operations.
- Propose improvements to system processing and procedures.
- Organize and maintain procedural documentation.
- Coordinate with Operations and IT to set priorities.
- Communicate the status of issues, timelines, and resourcing needs or constraints.
- Assist with QA when necessary.
- Assist with Production validation.
- Availability during core hours 7-5 during the work week, with flexibility.
Qualifications:- Minimum of 3-5 years of annuity experience preferably within IT or Operations
- Familiar with Insurance and Annuity Industry applications e.g. DTCC, NIPR
- Solid Problem Solving and Analytical skills
- Self-starter with the ability to drive assignments.
- Ability to influence and build relationships across the organization.
- Ability to manage multiple assignments.
- Strong communication skills
- Solid analytical, problem solving and strategic thinking skills to understand
technical and business processes and issues and anticipate the impact and
opportunities across various projects.
Technical Skills:
Experience working with Microservices technology, Kubernetes,
GraphQL, Python, PostgreSQL, Microsoft Suite, Smart payables, and JIRA.
Employment Type: Contract to Hire
Location: Remote
Reports To: Production Support Manager
