Assistant Reservations Manager Location Overview Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri's 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region's call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites. Role The Assistant Reservations Manager supports the Reservations Manager in overseeing daily reservations operations while ensuring exceptional guest service, revenue optimization, and adherence to Aman standards. This role assists in supervising the reservations and PBX teams, supporting sales initiatives, and maintaining strong interdepartmental communication to maximize resort performance.
Key Responsibilities:- Supervise Reservations and PBX colleagues to ensure service standards and policies are upheld.· Assist with daily departmental reports, correspondence, and audits.· Support monthly departmental meetings and ongoing team communication.· Maximize room revenue through upselling and conversion strategies.· Ensure accuracy of commissions and follow up as needed.· Handle wholesaler requests and bookings.· Provide group reservations support for Events and Sales & Marketing teams.· Act as backup for site inspections and perform Manager on Duty shifts when required.· Assist with development of resort collateral, website content, and promotional materials.· Support special events, promotions, and marketing initiatives. Supervisory Responsibilities· Oversee Reservations and PBX team members.· Conduct regular coaching, feedback, and productivity reviews. Required Experience & Qualifications· Excellent verbal and written communication skills.· Advanced computer proficiency; Opera PMS preferred.· Strong organizational, multitasking, and time-management abilities.· Ability to work independently and collaboratively.· High attention to detail and problem-solving skills.· Flexibility to work evenings, weekends, and holidays as required.
Benefits:
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritize and support your career journey, making you feel valued, included and at home.· Aman Global Complimentary Night Program.· Access and discount on Food & Beverage Outlets at Amangiri.· Aman Retail and Spa Treatment discount.· Uniform provided.· One meal is provided per shift.· 401k plan available after 1 year of service with partial match.· Free Vision, Dental and Life Insurance.· Amangiri pays 90% of your medical health plan and 100% of your vision and dental benefits.· Paid time off. If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.
