Customer Operations Coordinator, TampaTampa, FL United StatesWho We AreVerkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We've got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform's impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that's alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
About the Role:
Verkada is looking for a Customer Operations Coordinator to own our order lifecycle from purchase order to dispatch. You'll process and validate customer orders, act as the main point of contact for customer questions about their orders, manage returns, and support our logistics team to keep shipments on schedule. This role suits someone detail-oriented who works independently, handles a fast pace well, and brings solutions along with the problems they flag.
What You'll Do:- Order Management
- Process incoming orders and check that purchase order contents are accurate before they're released.
- Enter and maintain orders accurately in a high-volume environment.
- Monitor open orders, fix holds and discrepancies, and work with our warehouses to get orders dispatched on time.
- Work with Finance to resolve order issues.
Customer Support:
Respond to customer questions about orders, shipments, returns, and delivery timelines by email, phone, and in person.
Keep customers and internal stakeholders updated on order and return status.
Troubleshoot customer issues and escalations, working with internal teams to resolve them quickly.
Record customer interactions and how they were resolved so the full team has context.
Returns Processing:
Process incoming returns from customers and the warehouse, including receiving, categorizing, and starting the refurbishment process. Work with Finance to resolve returns issues.
Logistics Support:- Schedule LTL freight carriers and prepare shipping documents such as BOLs and SLIs.
- Help the Global Operations and Supply Chain teams with inbound and outbound shipments and exceptions.
- Help meet daily shipping deadlines by shifting between workstreams as priorities change.
- Operations Support
- Take on other projects and tasks that support Verkada operations.
What You Bring 2+ years of experience with order entry and email handling in a high-volume environment 2+ years of customer service experience in a call center or high-volume support environment 1+ year of logistics coordination experience, including domestic LTL/freight scheduling and documentation (BOLs)
Strong written and verbal communication skills (email and phone), including knowledge of professional email etiquette
A customer-first mindset, with the patience and judgment to calm tense situations and see issues through to resolution
A track record of managing a daily workload with about 90% autonomy, bringing proposed solutions when you raise problems
The ability to keep your speed and accuracy steady as tasks get more complex
Comfort with tech stacks (ERP, WMS, or logistics platforms) and investigating mismatches between system records and physical inventory
Strong attention to detail, a positive attitude, and a team-player mindset suited to a fast-paced startup
Must pass a customer service assessment
PreferredBachelor's degree
Experience with NetSuite and Salesforce
Experience with international shipping and Tax/VAT overrides
Employee Benefits:
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Wellness/fitness benefits
Additional Information:
You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time. Annual Pay Range At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs) Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).Estimated Annual Pay Range$48,000 - $53,000 USDVerkada Is An Equal Opportunity Employer As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. Your application will be handled in accordance with our Candidate Privacy Policy.
