TELEPHONE OPERATOR / SWITCHBOARD OPERATOR

Key Responsibilities include: Answer incoming telephone calls in a timely and professional manner Route calls to the appropriate hospital departments or personnel Provide general information to callers regarding hospital services and locations Assist with paging and emergency communications when required Maintain accurate communication logs and records Respond calmly and effectively during high call volume periods Provide courteous and helpful assistance to patients, visitors, and hospital staff Follow established communication procedures and privacy guidelines Requirements: High school diploma or equivalent required Previous experience in customer service, call center operations, or telecommunications preferred Strong verbal communication skills and clear speaking voice Ability to handle multiple calls and prioritize tasks efficiently Ability to remain calm and professional during busy or stressful situations Strong attention to detail and organizational skills Basic computer skills Ability to work flexible schedules including evenings, weekends, and holidays Ability to complete required training and comply with facility policies