Licensed Insurance Representative (TX)

Key responsibilities: Address policyholder service inquiries via phone and email, including certification, billing, and policy modifications Document all customer interactions accurately in the company systems Meet case volume targets set by Service Leadership while maintaining professionalism in communicationsRequired qualifications 2 years' experience in a call center or fast-paced customer service environment Active Property and Casualty license Strong computer skills, including proficiency with Microsoft Outlook and CRM platforms Ability to take phone calls and answer emails for up to 8 hours a day Comfortable with new technology and willingness to learn new systems quickly